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Under the supervision of the management team, My role as a Lead Business Analyst is to coach/train the Business Analyst team on practices and workflows for eWorldes's CX Program. Promoting Teamwork, Agile mindset, and efficient SOPs.Achievements: -Established a stable CX project/program for newer employees in CX-Potential New business for CX expansion-Created a repeatable BA practice for CX-Establish a self-sufficient BA team for the DHS CX project-Maintain positive CX relations with DHS admin-Composed Public facing media content of SBSDTasks:o Lead and Maintain DOH vaccine virtual agent project.o Roadmap DOH project plan/enhancemento Define and establish the M&O cycle. o Maintain Customer Relations and feedback in regular meetings.o Establish Business Analyst CX program (Successfully ramped up 3 BA since 1/23)o Collaborate with the DOH team for MFA implementation.o Create and implement current UAT practiceso Set up a Confluence environment.o Created Business Analyst JIRA for requirement control.o Created and see through the Signage of SLAo Diagram and Establish the CX BA program.o Captain Content Manager / Smart Flow enhancemento Lead Press release Collateral Efforto Lead UAT processo Lead Client Retrospective meeting (Phase 1 & Phase 2)o Set up CCAIP & SBSD SharePoint space.

Achievements:-Set up a companywide Intranet handed over to the HR team.-Established firm UAT process with the client-Documentation on client Database structure for cross-project referenceGeneral Task:o Set up and present company-wide eWorldES Intranet.o Attend career fairs and actively participate in recruiting new BAso Participate in BA Interviews and Training/Coaching of newer BAso Assist Project lead with Data Conversion o Co-lead and complete 15+ Data Cleansing Recommendations with Clients o Assist Project lead and Client with UATSpecialization: Scrum/ Agile process framework, collecting and analyzing the project's business requirements and transferring the same knowledge to the development team, coordinating with the groups of business units that test, validate, and evaluate new applications and functions to determine the issue in services and software. Preparing technical reports by collecting, analyzing, and summarizing information and trends

The Honolulu Fire Department gave me the wonderful opportunity to work with Inspectors, Secretary, and Captains. The main project mainly involved the development cycle for the CODES (Community Online Data for Emergency Services) centered around the user's input and troubleshooting. I worked alongside Thomas Moen a sole developer from Transmerridian LLC to collect needs and requirements from its users. Construct a project plan and approach, meanwhile assisted in coding and programming a working event calendar for future implementations. Construct a data migration and clean up between CODES and Inspector provided data for bill 19-04 Sprinklered High Rises

The University of Hawaii's School of Law Library was a great opportunity for me to continue my experience in public services daily communication with staff, law students, HSBA members, and public patrons expose to different levels of service. Tasks such as metadata management and archival duties are common on a day-to-day basis.

Responsible for data entry, basic accounting and all administrative duties