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Data Center Engineering Operations

Direct reports to Data Center Manager and assists in managing ops.

Responsibilities:. Participating in small to mid-size projects creating or expanding data centers· Work and meet SLA’s against assigned trouble tickets via a directed workflow· First line touch point for hardware troubleshooting and technical issues· Perform regular server hardware repairs(drives, motherboards etc)· Carry out routine network, server hardware and OS related repairs· Work with cross-functional teams on a regular basis to complete routine work· Adhere to security and safety best practices in the data center· Participate in Data Center power & cooling events· Participate in team meetings for metric analysis and daily/weekly goals achievement· Identify and help create documentation for use globally· Identify and help create process improvements relevant to the data center environment· Perform server upgrades, rebuilds, scheduled works as required· Interact with third party vendors & contractors· Contribute to the development of other team membersMiscellaneous Skills:· Intermediate knowledge of computer hardware systems.. Understanding of TCP/IP networks and Copper/Fiber Optic Testing/Cabling Standards.· Excellent communication skills, both written and verbal. Excellent prioritization and time management· Ability to work well with others in a team environment, displaying excellent time management skills.· Ability to take direction from both a directed work system and/or a team lead.· Able to lift/move up to 20kg equipment on a daily basis.· Working on a 24*7 shift rotation.· Basic knowledge of Linux· Basic knowledge of networking· Experience with the following connection protocols/technologies: SSH, TELNET, IPMI, LILO. Proficiency with MS Office

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