Dat Vu Email & Phone Number

Lotte Center - Hanoi

• Mentor, deliver feedback, support to junior members in their day-to-day duties• Perform weekly on-the-job training of the SIEM solutions for team• Provide support to worldwide enterprise customers using ArcSight products, which provides big data security analytics and intelligence software for security information and event management (SIEM) and log management solutions. Configure audit logging on servers (Windows server, CentOS, RHEL, AIX), on databases (MSSQL, Oracle, Symantec Endpoint Protection DB, McAfee ePO…), on routers/switches/firewall (Juniper, Cisco, CheckPoint, Palo Alto…) to forward to ArcSight SIEM Install/upgrade/migrate ArcSight solution components Enhance data transmission security between applications via TLS 1.2, using specific cipher suites, trusted CA Tuning ArcSight products to increase performance: increase transport threads, increase java heap size, creating filter rules, aggregation rules, NFS/CIFS mount Troubleshooting root cause of issue based on system/device logs• Collaborate with developers and product managers to report/fix bugs, product gaps or enhancement requests

Lotter Center - Hanoi

• Provide technical for HPE Data Protector product, an Enterprise software solution for backup and restore of filesystem, databases and VM etc.  Manual/Scheduling backup to Physical/Virtual Tape library or StoreOnce device Create backup for various types such as: Filesystem: Windows, Linux/Unix, AIX, Solaris, Database: MSSQL, Oracle, Sybase, and VMware and restore the data from backups. Verify tape lifetime/usefulness on regular basis Set appropriate data retention based on organization goal Upgrade/migrate Cell manager, clients• Create knowledge management or using known KB and report to management.

Lotte Center 54 Lieu Giai - Hanoi

• Supporting European, Middle-East and African (EMEA) Enterprise customers with inquiries of contract entitlement and licensing, Website functionality and Ticketing tracking system. • Communication with customer via email/chat/phone/remote support

15 Ngo Quyen - Hanoi

Diplom, Electrical And Electronics Engineering

Bachelor Of Commerce, Management, Bachelor Of Commerce