● Control permissions, data integrity, accesses, report, and dashboard creation. Received requests via chat, email or ticket systems. Processed requests in a less than 12 hours’ time frame.● Led the NSA Course training program for all Contractors. Created the SOP and established the process with other departments within the company for its success.● Implement software improvements to PM and ELT templates for the Project Estimation Template, Weekly, Monthly, and Quarterly Reports. Changes were applied within the Fiscal Quarter.

● Designed Sample Performance Reports. Provided business improvement feedback. Incremented client address database information requests by 40%.● Developed and standardized invoice reconciliation reports and managed transaction disputes. Contributed to the Marketing and Finance team to enhance report delivery by 20%

● Originated the POS data validation and SKU Recognition Process. Wrote the SOP for the process. Enhanced the performance from 1 week to 1 day per request.● Made an SKU Compendium, containing product information to reduce rework. Process was sped up by 60%.

● Forged the SKU Setup Process for all C&C countries and Business Groups. Revamping request processing from 1 hour to 10 minutes per request.● Built bonds with Stakeholders to reduce Response Times from 8 hours to 2 hours.