Jack Rivers Email & Phone Number

Atlanta, Ga, Us

Charlotte, North Carolina, Us

● Responsible for creating and driving the overall strategy and requirements for data lineage governance processes. Manage conflicts across teams to prevent goals from being derailed. Provide guidance on design and compliance of new data tools in development.● Previous Product Owner of a data delivery compliance team that performed data lineage validation and data research for federal regulations. Facilitated daily stand ups, prioritized team level tasks, and managed project features in Rally to complete within deliverable expectations. Experience working and managing distributed teams.● Identify data issues and work with technology, risk and business partners to triage, track, communicate, mitigate and remediate the issues to closure.● Managed, coached, and submitted performance reviews for LDP-TIP (Leadership Development Program-Technology and Innovation Rotational Program) teammates.

Us

● Collaborated with the Carl Vinson Institute of Government developing R scripts to incorporate U.S Census data modeling to better align state and federal funding allocations for vulnerable seniors in Georgia.● Designated data point person for Emory University’s Alzheimer and Dementia Mortality Research Project. Normalized State of Georgia’s death certificate data and ICD codes using Tableau Prep. Developed Tableau Dashboards to understand the correlation between personal/demographic history and Alzheimer’s mortality rates.● Instrumental in developing APS (Adult Protective Services) and PGO (Public Guardianship Office) Quarterly Comprehensive Audit Tool in response to 2020 State Audit Findings. The audit tool was a suite of data analytics that included SSRS SQL Reports and Tableau Dashboards to monitor APS’s 10 and 45 Day SOP (Standard of Promptness) and identified types of mandated reporters in areas of the state to target outreach efforts for legal responsibility. ● Promoted an open-communication team environment. Mentored team members to grow their technical skills and capabilities.

Atlanta, Georgia, Us

● Evaluated and supported business process improvements, tool development and system support utilized in the Space Management organization.● Leveraged data analytic tools to create new Tableau Dashboard Reports and ad-hoc data requests through various platforms including Google BigQuery and JDA Software.● Managed two technical help desks: In Store Environment Services and Project Store Management. Navigated technical issues, drove process improvement and efficiency.

Us

● Identified necessary division metrics and facilitated discussions with program sections to understand current and future data needs.● Designed Tableau dashboards to capture section KPI’s and illustrate data pain points for programs.● Wrote SSRS SQL Reports for all the Division’s programs as well as reports to satisfy IT Audit findings.

London, Gb

• Monitored and triaged Data Center Operations infrastructure, applications, and services within an IBM AIX UNIX production environment. Individually conducted disaster recovery procedures, public key loads, configuration changes to the host systems and system reboots during maintenance window time frame. • Monitored and maintained sessions, repositories, workflows, and database network connections within ETL Informatica PowerCenter. • Supported over 3,000 retailer’s POS terminals by monitoring networks, clearing hardware issues, and liaising with Field Service Technicians to resolve ongoing terminal and/or lottery ticket issues. • Managed incident ticketing system and composed technical SOPs to upload onto SharePoint Server. Contributing team member; implemented technical work arounds, assisted with software installs and testing.

Master’S Degree, Management Information Systems, General

Bachelor Of Arts - English, English Language And Literature/Letters