- Orchestrated the planning and implementation of Power BI solutions, delivering insightful reports to the Board Members/Leaders & Member of Ministry of Health (MoH) QATAR UAE- Managing Reports development based on the overall applicant journey lifecycle at the Qatar Medical Center, focusing on tracking KPIs related to medical, diagnostic lab and X-Ray process including CSAT- Collaborate with cross-functional teams for requirements, feedback and refinements, empower actionable insights & conducts Power BI training sessions for end-users, involves explaining how to interpret the data and make prompt data-driven decisions- Conducting comprehensive data audits that ensured a 98% accuracy rate , bolstering stakeholder trust- Lead end-to-end Power BI solution implementation, including data extraction, transformation & Loading (ETL)- Mentor & Provide guidance to Power BI Developers and analysts to vendors, ensuring best practices in creation of semantic models - Oversee Power BI administration, including workspace management, prescheduled data set refresh including Gateway configuration in order to complying with global data governance regulations

- Responsible for data gathering and analysis to develop automated, insightful reports that empower stakeholders to make strategic, timely decisions, driving approximately 20% YoY growth - Managed to share quick refreshed automated reports reduces daily efforts by ~70%, saves 24+ manual working hrs. a week - Successfully conducted a comprehensive analysis of historic vs current sales trends, high vs low- performing regions, forecasted vs actual sales, promotional vs regular period sales, and festive vs normal day sales trends on a monthly, quarterly, and yearly basis - Track business contributions by channel, business partner, category, segment, and NBFC partners on a MTD, QTD, YTD basis - Managed workforce management for Sales Promoters Team, focusing predictive attrition, deployment plans, measure business KPIs and performance based Incentives - Track budget allocation, measure ROI for ATL/BTL activities, delivered insights on what performed well and what could be improved

 Corporate SPOC of 4G LTE and PRI activation of PAN INDIA Responsible for Making Weekly/Monthly, Provisioning / OB related MIS/Dashboards

 SPOC of UPE - Provisioning of Postpaid & Prepaid connections. Complaints Handling for provisioning related of Prepaid and Postpaid, and give end to end resolution  Co-ordinate with Central IT Team regarding Provisioning errors. Activation of internal/Demo/Testing Sims of GSM and landline employees and channel partners. Rectification of CDRs Rejection of WAP/GPRS/ISD/IR for to enhance the Revenue Assurance Managing Activity of Non-Compliant base as per TRAI guideline and responsible to make it Compliant  Postpaid CEFs Audit as per COCP/IOIP Parameters of UPE Documentation management of In-house Activations. Handling Welcome Letter and E-welcome Letters for the New Postpaid acquisition. Responsible for to Rejection for MNP Port Out request of Retailers and Distributors. Handle End to End NMS (Number Management System) requirements. Managing Overall Onboarding MIS of UPE Responsible for Termination of NDNC Subscriber Violations with in the TAT of 24hrs(Tele Marketing Base) Taking care of Nodal Request of UPE Maintaining MIS of SIM Replacement carried out in Circle.

Vodafone South Ltd.Location: Bulandshahr, Meerut (UPW)Key Functions:Working As an Activation Officer in Vodafone.Responsible for activation of Prepaid and Postpaid within the given TAT.Looking territory of 15 Distributors, 7 Authorized Distributer VMS, and 3 VMS (Vodafone Mini Store)Ensure activation in accordance with laid down regulatory guidelines.Responsible for physical signoff of all activations (check all the mandatory fields are filled before sign-off)Independently responsible for acceptance / rejection of customer activation based on his own judgment in line with laid down regulatory requirements.Do a random sample audit of Data Entry, Scanning, and dispatch of the forms to Circle/Zonal Warehouse.Maintain Daily/Weekly/Monthly wise activation MIS report, to fulfill management requirement.

Aircel (Dishnet wireless ltd.)Location: MeerutKey Functions:Responsible for the operations of the Flagship Store for Meerut.Monitoring retail KPI’s and taking necessary actions against them constantly.Developing plans to improve the commercial performance of the store by increasing its turnover and maximizing profitability.Ensuring that visual merchandising is consistent with customers' expectations of the brand.Weekly Reports like – Store footfall trackers, market watch, store roaster. Stock management.Handling the call centre division, resolving customer complaints and request and providing online solution Overseeing quality and SR management, ensuring adherence to TAT for complaints & grievance resolutionManaging the provisioning of services on subscriber number such as activation, deactivation, plan change

Quick Financial Services (Under the CSD Process of Aircel) Location: MeerutKey Functions:Working As a Customer Service Executive Officer in AircelTaking Care of All Postpaid Concern related to Activation, Deactivation, Verification, Collection, and Retention and on boarding Compliance for the same.Looking after the billing of 10 lac every month along with four Billing cycleLooking Voluntary and Involuntary ChurnMaintaining Daily MIS Report of Postpaid bill Collection and ActivationsPostpaid activations within the SLA, monitoring the activations and error rectifications, so as to complete the process as per activation cycle time