• Managing the Fundraising CRM database, Access Charity CRM (ThankQ)• Developing KPI dashboards across 5 directorates• Introduced Power Query and Power Pivot into reporting solutions• Developing solutions using Microsoft 365 applications inc. SharePoint, Teams and Power BI• Managing a small team

• Managed the ThankQ database including administration and configuration.• Managed the upgrade from in-house hosted ThankQ v8 to cloud-based ThankQ CRM.• Developed new data processes to introduce an in-house virtual marathon (£600k) and Facebook Challenges (£550k.) Integrated data from new fundraising platforms Everyday Hero, Facebook Donate, GivePanel, Tiltify and payment provider Stripe.• Supported the migration to a new web content management system: developed new import processesfor new payment providers Braintree, PayPal one-off payments and monthly subscriptions, GoCardlessdirect debits.• Migrated direct debit processing from an in-house operation to third-party provider Rapidata.• Delivered reports for third-party legacy income benchmark studies and digital benchmark studies.• Managed a team of four staff and the relationship with Access Group.• Set and managed an annual budget.• Worked from office and home using Microsoft Teams, Workplace by Facebook and SharePoint.

• Developed and implemented the services, processes, policies and procedures that underpin the charity’s fundraising• Developed the fundraising services strategy to support the wider fundraising strategy• Developed & produced reports to monitor & evaluate fundraising performance• Staff management; setting objectives, conducting reviews & appraisals• Coordinated agencies; ensured adherence to contracts, legislation & SLAs• Managed all aspects of the fundraising database, Raisers Edge• Developed a suite of comprehensive business process manuals• Ensured correct implementation of procedures by delivering training & support to staff• Developed & managed financial reconciliation processes• Set & managed an annual budget

• Managed the Raiser's Edge supporter database• Recruited, trained & managed a small team• Managed supplier relationships• Business planning & monitoring SLA performance • Database administration & configuration• Developed the prospect module for the Philanthropy Team• Enriched data by appending prospect research data & wealth screening• Provided training to staff with varying skill levels across multiple departments• Supported 80+ staff including remote workers using VNC & TeamViewer• Managed software upgrades & associated user acceptance testing• Introduced cross-department business process changes• Ensured compliance with Data Protection law• Managed the transformation & import of data from third parties• Maintained data quality & data cleaning• Managed data selections for marketing communications & analyses• Produced reports using Crystal Reports

• Managed the CRM database, Raiser's Edge• Managed the integration of volunteer & fundraising databases• Advised fundraisers on segmentation of marketing campaigns• Wrote complex queries and export routines• Briefed mailing houses and data bureaux

• Coordinated database marketing activity to 200k customers• Managed data selections & analysis for 35 legacy marketing events annually• Data planning for acquisition campaigns• Managed list brokers and data processing bureaux• Developed & maintained database segmentation strategies• Wrote complex queries & exports using the Visual Alms database• Produced data analysis using SPSS, CHAID & MapInfo• Introduced the use of ACORN lifestyle data• Produced monthly information reports for senior managers• Implemented new gift aid system following tax law changes

• Key user of the fundraising database, Raiser’s Edge• Managed temporary staff & volunteers handling in-house fulfillment of donations• Produced complex data selections for marketing campaigns• Produced analyses of direct mail, newspaper advertising & radio broadcasts• Supported business planning with analysis of corporate & community fundraising