Michael D. W.

Michael D. W. Email and Phone Number

Digital Product Owner | Program Manager | Technology & Operations | Corporate Alliances & Partnerships @ Lenovo
Michael D. W.'s Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Michael D. W.'s Contact Details

Michael D. W. personal email

n/a

Michael D. W. phone numbers

About Michael D. W.

◉ Product Management / Program Management ◉ Technology & Operations / ITSM / Service Delivery◉ Corporate Partnerships / Supplier & Vendor Management◉ Application Management / Portfolio Management◉ Change Management / Release Management / DevOps◉ Knowledge Management / SEO / Content Operations◉ Project Management / Production Management◉ Digital Marketing / eCommerce / MarTech / FinTech◉ Affiliate Marketing / Social Media / Comms / SharePoint◉ Analytics / Metrics / RCA / Quality Process / Governance◉ Cross-Functional Team Leadership / DMI & ITIL certifiedHard-working | Detail-oriented | Collaborative | Passionate | Creative | Curious | Independent | Self-motivated | Proactive | Multi-tasking | Results-oriented | lifelong learnerHigh performer. Tech savvy. Digital native. Solid reputation. Exceptional results. Influencer. Brand Advocate. Creator. Digital Entrepreneur. Enable your team or organization to "get it done", grow your business, and win in the marketplace. #B2C #B2B #SMB #AmericanDream #wildducks

Michael D. W.'s Current Company Details
Lenovo

Lenovo

View
Digital Product Owner | Program Manager | Technology & Operations | Corporate Alliances & Partnerships
Michael D. W. Work Experience Details
  • Lenovo
    Program Manager, Ecommerce
    Lenovo Jan 2022 - Present
    Morrisville, Nc, Us
    Web Product Manager for WW B2C Performance, Operations, and MarTech stack implementation for global Lenovo.com eCommerce Web sites.Partner with ISVs to integrate and optimize third-party features, functions, and capabilities to enhance customer experience, improve performance, drive revenue growth, and establish mutually beneficial ecosystems for customer and business success.Established Business Management System and drove initiatives to monitor, report, and improve web page speed performance. Standardized KPIs around Google Core Web Vitals and Lighthouse metrics. Partnered with global web merchandising, web production, marketing, 3rd party, analytics, CX, UX and SEO teams to drive customer satisfaction and loyalty, minimize bounce rates, improve conversion rates, and drive revenue. https://www.lenovo.com#lenovoinnovators #WeAreLenovo #thinkpad #laptops #x1carbon #legion #yoga #chromebook #computer #motorola #smartphone #moto #razr #android #GenerativeAI #aiinnovators #LenovoTechWorld
    View
  • Blue World Evolution
    Digital Program Manager
    Blue World Evolution Mar 2020 - Present
    Partner with us. We connect with the best and brightest to build and manage corporate alliances, online communities, networks, and ecosystems around products, technologies & services.Founded IBM Wild Ducks and Watson Advocates LinkedIn groups for "get connected" networking, communication, and thought leadership. Founded Facebook “Earth” as a point of light to promote leadership and positive messages to the world.We promote corporate social responsibility, innovation, & technology for the greater good. #goodtech #techforgood #aiethics #teamearth
    View
  • Rbc
    Technology Delivery Manager
    Rbc Apr 2018 - Feb 2020
    Toronto, Ontario, Ca
    Provided leadership, governance, and oversight for all technology support, operational processes, and third-party supplier partnerships, focusing on stabilization, optimization, and automation.Implemented IT Service Management (ITSM) governance processes for incident, release, and change management to ensure production stability, risk management, and performance.Managed 13 FinTech third-party supplier relationships, ensuring seamless communication, comprehensive testing, timely support, and rigorous audit controls for all weekly change requests, maintenance tasks, and MTP releases across 53 banking applications, DevOps and CI/CD pipelines.Enriched client experience by implementing leading edge technology & online digital ecosystems for U.S. Bank Accounts, Credit Cards, Mortgages, and Loans.
    View
  • Metlife
    Project Manager, Devops & Itsm
    Metlife Jul 2014 - Oct 2017
    New York, Ny, Us
    Managed portfolio of 170 FinTech applications for Tier 1 program, overseeing a $4M annual development budget. Prioritized backlog of product feature/function enhancements & business requests.Lead extensive onsite/offshore IT vendor team for end-to-end ITSM service requests, covering software development, QA testing, production management, day-to-day and operational/EOL services.Delivered an IBM Mainframe Software TCO reduction project, migrating 2,685 jobs for 64 mainframe applications, reducing software licensing costs and contributing to a $5M annual enterprise-wide savings.Migrated to Salesforce.com, delivering a cloud-based CRM for account management, resulting in $126K annual savings by decommissioning SalesTrac. Developed SharePoint site for project/request intake, capacity/demand tracking, release schedules, post-mortem break/fix RCA analysis, metrics, and document/file sharing. #collaboration #agile #sdlc
    View
  • Ibm
    Program Manager, Client Care Pmo
    Ibm Aug 2011 - Jul 2013
    Armonk, New York, Ny, Us
    Utilized Business Intelligence reports and proactive account reviews to predict, discover, and resolve product quality problems, customer pain points, service and CSAT issues for global IBM Large Enterprise B2B accounts (banks, railroads, retail, financial services, airlines, energy, government, telecom). IBM Means Service. Provided the best possible service to our customers. Lead project to create and manage a Social Media community for senior IBM executive communications. Implemented blogging series across 10 VP teams, designed to provide guidance and thought leadership in delivering a superior client experience and world-class systems. Created quarterly SVP newsletter. Solicited and maintained a pipeline of compelling "win" stories. Drove membership to 40K+ followers.
    View
  • Ibm
    Program Manager, Eservice & Esupport
    Ibm Apr 2005 - Aug 2011
    Armonk, New York, Ny, Us
    Web Product Manager / PDTL. Launched IBM Systems eSupport web site on ibm.com to provide self-help for server and storage products (System x, BladeCenter). Lead global web production team to build, manage, and deliver technical support content, eService, and product improvements (acquired by Lenovo).Knowledge of web production management, customer support, eService, and experience with common web site functionality including: navigation, search, SEO, usability, UX, integrated applications, knowledge base, self-service, dashboards, downloads, taxonomy, communities, CX, feedback, metrics, and more. https://www.ibm.com/systems/support --> became:https://datacentersupport.lenovo.com andhttps://www.ibm.com/it-infrastructure
    View
  • Ibm
    Program Manager, Web Production
    Ibm May 1999 - Apr 2005
    Armonk, New York, Ny, Us
    Web content management and delivery services. Lead global web production team to create, manage, and deliver technical support content on ibm.com. This included product information, installation, how to, configuration, troubleshooting, user's guides, and file downloads. Provided world-class web site and deliverables across multiple digital channels for IBM PC Company (acquired by Lenovo).https://www.ibm.com/pc/support --> became:https://support.lenovo.com
    View
  • Ibm
    Knowledge Manager / Kbs Engineer
    Ibm Sep 1995 - May 1999
    Armonk, New York, Ny, Us
    Partnered with IBM Watson Research and Product Owner SMEs to create KBS systems to help customers and technical support agents solve complex problems with IBM products.Delivered online AI tools and intelligent self-service; including InfoDB, RICK tool integrated with HelpCenter Call Management System, and Online Assistant KBS tool integrated with ibm.com web site.Trained AI/ML model and developed Case-Based Reasoning (CBR) algorithms using Inference CBR Express and CasePoint, for expert KBS knowledge-based system. Inference acquired by eGain in 2000.https://www.ibm.com/mysupport/s/
    View
  • Ibm
    Ibm Supplemental & Contractor - Marketing & Technical Roles (Martech)
    Ibm Dec 1990 - Sep 1995
    Armonk, New York, Ny, Us
    Marketing, Software Development, Tech Support.◉ Developed CMS database application to capture sales leads, deliver marketing collateral, and support Paid Marketing campaigns (e.g. PCMag) for Product Information Center. Owned IBM product registration database and SQL to target Direct Mail marketing campaigns. Delivered catalogs and flyers to increase brand awareness, generate leads, and drive sales for upgrades and new product offerings.◉ Presented IBM Storyboard Live! as product spokesperson at COMDEX tradeshow, spring 1991. (COMDEX replaced by CES tech trade show)◉ Created OmniBase KBS tool for IBM ThinkPad and PC support at IBM HelpCenter. Helped clients install, setup/configure, use, troubleshoot, and upgrade their IBM products. OmniBase: Worth Looking Into.
    View

Michael D. W. Education Details

  • University Of Wisconsin-Madison
    University Of Wisconsin-Madison
    Bachelor'S Degree

Frequently Asked Questions about Michael D. W.

What company does Michael D. W. work for?

Michael D. W. works for Lenovo

What is Michael D. W.'s role at the current company?

Michael D. W.'s current role is Digital Product Owner | Program Manager | Technology & Operations | Corporate Alliances & Partnerships.

What is Michael D. W.'s email address?

Michael D. W.'s email address is da****@****ibm.com

What is Michael D. W.'s direct phone number?

Michael D. W.'s direct phone number is (866) 363*****

What schools did Michael D. W. attend?

Michael D. W. attended University Of Wisconsin-Madison.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.