I am a passionate business intelligence analyst with experience since 2020 in the contact center sector. Proficient in tools such as Excel, Power BI, and SQL Server, I excel in crafting detailed and visually compelling reports that drive strategic decision-making. My focus lies in streamlining processes through automated reporting and designing interactive dashboards that facilitate understanding of key KPIs. Additionally, I have a strong ability to identify and optimize existing processes efficiently, as well as a track record of creating automated processes for new campaigns, starting from ground zero. This has resulted in significant improvements in operational efficiency and the delivery of tangible results. Furthermore, I provide highlights and contribute to recommendations for improving operational processes and decision-making. My achievements demonstrate my commitment to operational excellence and the ability to drive business success through data analysis. I am committed to ongoing learning and exploring new tools like Google Data Studio to further enhance my skill set and deliver even greater value to any team I'm part of.