Journey Owner - Billing, Regi. & Serv. Receivables Oper.
CurrentProject architecture leader and strategic developer.Responsible for the governance structure and strategic scope of the team, resp for coordinating the pillars of Agile and Data Driven development.Active in the intelligence area, cross to the entire board, focused on strategy, data governance, development of tools and KPIs that facilitate business monitoring, decision making and alarm for quick action on problems.Facilitator between the technical and business worlds, seeking to ensure the quality of topics, redesigning processes, standardizing work methodologies and being the strategic area of the board for executive reporting and control of indicators in other areas.Analytical member of a multidisciplinary squad, evaluating data and listening to our client through surveys, applying good customer success practices, looking for opportunities for continuous improvement, to delight our client and improve the NPS.Active IVAs (value initiatives) program, whose main focus is to find opportunities in any company process. for $$ revenue generation or recovery, as well as cost reduction.Analytical member of the Billing and Collection Link with the Ombudsman team, working to improve the customer experience in their journey at the companyMerit for developing profitable projects for the company