Summary:Proud graduate of the University of Northern Iowa with nearly three decades of expertise in telecommunications and IT. A dedicated professional with certifications in Callware, Zultys, Intermedia, Yealink, Fanvil, and Polycom technologies. Experienced in designing and implementing enterprise telecommunications solutions for both single and multi-site clients. Combines technical acumen with business savvy, offering diverse skills in sales, marketing, SEO, customer service, and technology project management. Focused on delivering exceptional service and support for VoIP/SIP platforms, particularly Zultys and Intermedia.Professional Experience:Founder and Senior Convergence EngineerDataTel 360- Leveraging 30 years of experience to spearhead telecommunications initiatives.- Designing and implementing cutting-edge telecommunications solutions for enterprise clients.- Managing projects for single and multi-site customers to ensure seamless communication.- Providing outstanding service and support for VoIP/SIP platforms, including Zultys and Intermedia.Certifications:- Callware- Zultys- Intermedia- Yealink- Fanvil- PolycomSkills:- Telecommunications Design- Multi-site Project Management- Sales and Marketing- SEO Strategies- Exceptional Customer Service- Technology Project ImplementationEducation:- Bachelor's degree from the University of Northern IowaInterests:- Passionate about the worldwide web, IT, and travel.- Known for jet-setting across North, South, and Latin America to deploy client projects.- Enjoys outdoor activities, attending concerts, and pursuing photography in spare time.

Extensively traveled to provide on-site field engineering services in support of Callware's dealer channel, reporting directly to corporate headquarters.Conducted in-depth analysis and recommended solutions, including NT or NetWare, for unified messaging encompassing voice mail, fax, and email products, benefiting Callware's dealer end-user customers.Proficiently configured Microsoft Exchange Server, managed Internet mail services, administered mailboxes, and implemented robust backup strategies for disaster recovery.Took on additional responsibilities, successfully resolving technical and integration issues, fostering positive relationships with Callware dealers and their customers.Actively participated in sales and marketing initiatives, offering proposal support and contributing as a speaker at demand generation events such as executive briefings, conferences, and seminars.Led software product demonstrations and provided comprehensive training for dealer account executives, enhancing product understanding and sales capabilities.Demonstrated thought leadership by publishing best practices through white papers, columns, and magazine articles.Key Accomplishments:Successfully supported Callware's dealer network, contributing to increased sales and customer satisfaction.Played a vital role in recommending and implementing advanced unified messaging solutions, improving communication for end-user customers.Ensured the stability and reliability of Microsoft Exchange Server configurations, enhancing overall system performance.Resolved technical challenges collaboratively, strengthening relationships with dealers and customers.Enhanced sales efforts through effective proposal support and impactful presentations at industry events.Improved dealer account executives' product knowledge and sales skills through hands-on training sessions.Demonstrated industry expertise by publishing informative and insightful articles on best practices.