Dathan Garfield Email & Phone Number

United States

• Leading Lumen’s global customer digital experience throughout a customers journey from Learn-Buy-Get-Use-Pay. • Leading customer facing digital experience by owning the technical architect and customer flow. Chat, AI, SMS, Telephony and Forms.• Responsible for the customer’s journey to help drive product and premiere support revenue and retain customers. • Owner of the global customer Omnichannel experience and self-service opportunities. • Responsible for design of support flows and technical solutions.

Owner of omnichannel support systems, tools, processes. Responsible for the execution of critical process improvement and optimization projects for the Customer Success organization.

o I built strong business relationships with my clients throughout Asia and the Pacific.o I was accountable for preparation or review of all IST PCC aftermarket parts quote proposals for region Asia Pacific.o I was accountable for all of the order entry of IST PCC aftermarket parts purchase orders received from Asia Pacific.o I collaborated with many cross functional business entity’s including: supply chain management & procurement, engineering, project management, legal, operations.

Olean, New York

Building and maintaining strong business relationships with my clients throughout Asia and the Pacific. Specializing in preparing quote proposals and handling the booking process for our sales orders for all of Asia and Pacific. Supporting internal entities ranging from Project Management to Supply Chain to ensure the best possible outcome for our valued clients.

Fort Hood, Texas, United States