Dat Quach Email & Phone Number

Singapore

• Scope of work:
• Addressed customer inquiries promptly via email, providing accurate and detailed information to resolve issues and address concerns.
• Demonstrated exceptional customer service, maintaining high customer satisfaction through friendly, helpful, and informative interactions.
• Adhered to communication procedures, guidelines, and policies to ensure consistent and effective customer interactions.
• Supported cross-functional teams with customer liaison, effectively documenting and conveying customer requests to internal stakeholders.
• Managed customer complaints by offering viable solutions and options within specified time frames, following up to ensure successful resolution.

Ho Chi Minh City, Vietnam

• Scope of work:
• Communicate knowledge of all products to customers so they can choose the most suitable product and order products.
• Provide high-level customer service, respond to service inquiries, follow up on customer interactions, and ensure customer satisfaction through interaction.
• Coordinate with other functions e.g. Operation, Finance, Product, and IT team…. to solve ongoing issues.
• Provide feedback on the efficiency of the customer service process as well as company products and services.