Dat Quach Email & Phone Number

Singapore

Scope of work:• Addressed customer inquiries promptly via email, providing accurate and detailed information to resolve issues and address concerns.• Demonstrated exceptional customer service, maintaining high customer satisfaction through friendly, helpful, and informative interactions.• Adhered to communication procedures, guidelines, and policies to ensure consistent and effective customer interactions.• Supported cross-functional teams with customer liaison, effectively documenting and conveying customer requests to internal stakeholders.• Managed customer complaints by offering viable solutions and options within specified time frames, following up to ensure successful resolution.• Collaborated with technical teams to extract monthly and annual customer insight reports, actively engaging to resolve reported issues.• Coordinated with various departments, including Compliance and Finance, to assist users with relevant tasks such as KYC verification and documentation scanning.

Ho Chi Minh City, Vietnam

Scope of work:• Communicate knowledge of all products to customers so they can choose the most suitable product and order products.• Provide high-level customer service, respond to service inquiries, follow up on customer interactions, and ensure customer satisfaction through interaction.• Coordinate with other functions e.g. Operation, Finance, Product, and IT team…. to solve ongoing issues.• Provide feedback on the efficiency of the customer service process as well as company products and services.