Datrion Griffin Email & Phone Number

Houston, Texas, United States

Houston, TX, United States

• Provides level II troubleshooting, maintenance, and end-user support for client hardware and software.
• Creates and maintain IT documentation, inventory management, and incident requests via Incident Management system.
• Assists Systems admin team with maintaining monthly Windows Patch Management and remediation.
• Provides support in management of OSD process: building, capturing, and updating Windows images.
• Maintain endpoint imaging deployment tasks including optimization of deployment/management processes.
• Create and maintain driver packages for supported systems (HP Desktops/Workstations, and Laptops).

Houston, Texas

• Serves as first point of contact for 1st/2nd level technical issues via phone, email, and ticketing system.
• Account creation and configuration per client procedures and requirements.
• Provided system management and stability via remote tools Connect2Me and Solarwinds N-able.
• Tracked incoming technical issues and requests via Cherwell ticket system.
• Working with vendors for issues such as system repair, network connectivity, and maintenance.
• Performed monthly server patch management via client server environments.

Houston, Texas Area

• Provided Level II desktop and sever support for 100+ users in multiple offices across the US.
• Resolved issues expert level knowledge of Office 365, Active Directory, Microsoft Windows operating systems, desktop and laptop configurations, printers, scanners, and other peripheral devices.
• Actively monitored incoming ticket queue and ensured that all tickets are handled per SLA standards.
• Responded to IT issues via ticket system, phone, web, and in-person channels.
• Managed and maintained desktops/servers operating systems, applications, and security updates utilizing LanSweeper and WSUS.
• Performed intermediate-level administration, configuration, troubleshooting, and problem diagnosis for the Citrix XenServer infrastructure.

Houston, Texas Area

• Responsible for providing 2nd/3rd level hardware/software support to end-users in troubleshooting and resolving PC/Mobile device issues.
• Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle desktops and laptops.
• Tracked all issues and requests using Samange ticketing system.
• Provided support and resolved issues with VDI systems using VMware Horizon and Ncomputing software solution.
• Projects: This process included build, testing, and deployment of Windows 10 Enterprise, Office 365 (Click-to-Run), Base applications, and Business driven applications. Upon my departure I successfully migrated 30.
• Created application packages for multiple device collections using SCCM 2012 R2.

Houston, Texas Area

• Perform daily management of incoming customer support requests effectively in a timely manner
• Provided senior level technical expertise to facilitate client demands
• Serve as a Team Leader for the Help-desk providing senior technical oversight and coordination efforts within the team.
• Manage IT asset inventory and record tickets into the Helpdesk ticketing system.
• Assist IT management and technical staff with developing departmental and Help-desk guidelines on operating procedures
• Process new user accounts, passwords, and privileges/rights using Active Directory, MS Exchange 2013, and MS Office 365

Houston, Texas Area

• Currently provides second level desktop support for 200+ users on the Houston Commodities trading floor. Responsibilities include:
• Desktop and laptop deployment – Windows XP and Windows 7 build configuration
• Lotus Notes and Outlook email support (Also supported issues with Lotus Notes to MS Outlook migration)
• Active Directory password reset configuration
• Configuration and installation of Market Data applications
• Blackberry Enterprise Administration – Asset activation, deployment, and troubleshooting

Houston, Texas Area

• Worked projects ranging from remote/onsite support, hardware/OS/software migrations, application support.
• Insight Global via Chevron [Nov. 2008 – May 2009] Desktop Support Tech - Responsibilities include inventory control, asset recovery, redeployment, disposal, transfer, and retirement of desktop and laptop systems.
• Fulcrum Power [Sept. 2009 – Jan. 2010] Desktop Support Tech - Support of all IT systems including desktops, laptops, and sever equipment. Resolved 2nd level technical issues received via email, ticketing system, and.
• CompuCom via Shell Oil [March 2010 – May 2010] Asset Refresh Tech – Responsible for prepping new hardware for running Windows Desktop OS. This process included disposal of previous hardware (desktop, laptop, and.
• IRISNDT/Matrix Inspection [May 2010 – Sept. 2010] Desktop Support – Provided support for multiple locations via onsite and remote support. Maintained all IT systems, desktop, laptop and server. Implemented OS.
• Sogeti via Consolidated Graphics [Sept. 2010 – Jan. 2011] Application Support - Provided Level 1 support for internal application, Digital PCS. Also monitored internal/external document content management severs and.

Technical Certification, Electronics, Computers, And Communications Technology

Certification, Az-800 Administering Windows Server Hybrid Core Infrastructure