Denzel S. Email & Phone Number

In a high-growth startup environment as a Patient Advocate at Ro, I provided concierge-style service to patients, supported providers with administrative tasks, and efficiently triaged messages. I also contacted PBM and insurance for prescription needs, piloted new efforts to expand retention opportunities, and optimized operations. • Managed queue of requests while providing empathetic service to patients• Supported providers as liaison between care, pharmacy, and patients • Managed daily pharmacy orders utilizing pharmacy management applications

As a Pharmaceutical Sales Representative at Southend Pharmacy, I excelled in building and maintaining relationships with stakeholders and key opinion leaders to drive product adoption.• Utilized marketing assets and support from dedicated sales assistants to maximize sales effectiveness• Worked with providers to develop proprietary compounded medications to increase unique portfolio of offerings• Stayed informed about market trends, competitor offerings, and regulatory requirements to inform sales strategies and maintain compliance.

As a Reservations Agent at MGM Resorts International, I owned the guest experience by managing reservations, providing quotes, and up-selling additional experiences. • Resolved guest concerns and escalated issues to ensure guest satisfaction.• Maintained data integrity and accuracy while offering solutions and selling elevated trip recommendations.

Utilized a consultative approach to influence the purchase of Tesla products as a core responsibility in my role as an Inside Sales Representative at Tesla. I maintained a high-volume pipeline, achieving monthly metrics, and collaborated cross-functionally to ensure outstanding customer experiences.• Owned the interaction with customer from initial contact to delivery coordinating with finance, leasing, and marketing teams to ensure seamless process• Provide the highest level of customer service in a timely and professional manner through phone, SMS, email, and chat