Darren Auchnie Email & Phone Number

Westhill, Gb

Westhill, Gb

Aberdeen, United Kingdom

IT Hotdesk are a proactive IT & Communication company based in Aberdeen with further offices Glasgow & Edinburgh, established in 2009. We support & manage our customers' IT systems and deliver new systems using Hardware, Software, Virtualisation & Cloud Computer technologies. Our customers range from local small businesses to international companies; they look to us first to provide advice, insight, recommendations & support for their IT Systems & Solutions. With our fixed-cost, managed… Show more IT Hotdesk are a proactive IT & Communication company based in Aberdeen with further offices Glasgow & Edinburgh, established in 2009. We support & manage our customers' IT systems and deliver new systems using Hardware, Software, Virtualisation & Cloud Computer technologies. Our customers range from local small businesses to international companies; they look to us first to provide advice, insight, recommendations & support for their IT Systems & Solutions. With our fixed-cost, managed services agreement it is in our commercial interest to ensure that your systems operate efficiently.We have a passion for technology and an excellent engineering team that deliver the ideal solution for you. Our support professionals answer the main telephone line ensuring no waiting and no call backs; just expertise straight away. We take ownership of your IT issues and make sure that we understand your business so we can manage the IT response and ensure it does not further impact on your company. This allows you to focus on your own business activity. We offer a 24/7 operation so you don't have to wait when something critical happens; we are always available.If you would like to find out more about our services - please call us on 01224 511611. Show less

Aberdeen, United Kingdom

Providing IT Support advise and services to various clients

Aberdeen, United Kingdom

Working at MOL Energy providing desktop and project support

Aberdeen, United Kingdom

Working for Intersum who are an IT provider. On site IT support for MOL Energy

Postal Delivery

Aberdeen, United Kingdom

Identifying opportunities for managed services within information technologyCustomer account managementDesign and implementation of processesSystems and management reporting

Part Of Extended Resource Pool

Working for Amor Group in their Extended Resource Pool

Aberdeen, United Kingdom

Project work assisting with migration to new Citrix farm

Echt, Aberdeenshire

Working for Virtual Stream as an IT Team Leader\Co-ordinator outsourced to Proserv• Procurement and Management of IT Stock• Work with IT Regional manager on any non-support related tasks and project work• Management of mobile phone\Blackberry contracts and deployment • Prepare weekly reports for IT management• Managing Team of 4 Technicians• Offshore\onshore travel when required• Creation and Implementation of Service Delivery processes using the ITIL… Show more Working for Virtual Stream as an IT Team Leader\Co-ordinator outsourced to Proserv• Procurement and Management of IT Stock• Work with IT Regional manager on any non-support related tasks and project work• Management of mobile phone\Blackberry contracts and deployment • Prepare weekly reports for IT management• Managing Team of 4 Technicians• Offshore\onshore travel when required• Creation and Implementation of Service Delivery processes using the ITIL framework• Managing Hardware and Software Inventory Database Show less

Aberdeen

Service Desk 2nd Line Analyst (Staff) - January 2011-July 2012• Carrying out backups and restores• SCCM Scripting to deploy software• Cover for Team Leader in his absence• Prepare weekly reports for IT management• Providing support for calls escalated from 1st line in an ITIL environment• Escalating calls to other teams where necessary• Offshore\onshore travel when requiredService Desk Operations Analyst (Staff) - August 2009-January… Show more Service Desk 2nd Line Analyst (Staff) - January 2011-July 2012• Carrying out backups and restores• SCCM Scripting to deploy software• Cover for Team Leader in his absence• Prepare weekly reports for IT management• Providing support for calls escalated from 1st line in an ITIL environment• Escalating calls to other teams where necessary• Offshore\onshore travel when requiredService Desk Operations Analyst (Staff) - August 2009-January 2011• Procurement of IT Stock• Building and deploying laptops and desktops• Carrying out Office Moves• Carrying out backups and restores• Creation and Implementation of Service Delivery processes using the ITIL frameworkService Desk 1st Line Analyst (Contractor) - February 2008-August 2009• Answering support calls and escalating to other teams where necessary• Managing IT Support email inbox• Building and deploying laptops and desktops• Carrying out Office Moves Show less

Inverurie

• Base build, image and customise PC’s to users specifications and Aberdeenshire Councils standard software set• Install PC’s on site and provide 1 month technical support after installation• Configure user accounts and permissions using Netware and Microsoft Active Directory• Install and configure various software for individual users including Phoenix, Citrix Metaframe, Lotus Notes and Oracle

Dyce Aberdeen

• Focal point for all IT activity providing support to staff.• Order fulfilment – liaison with manufacturers and third party providers• System build and configuration – in accordance with agreed standards and processes• Stores Management and documentation - offshore oil companies

Hnc/Hnd, Computing

Activities and Societies: N/A HNC/HND Computing

Maths, English, Physics, Biology, French, Computing, Technological Studies, Standard Grade, Standard Grade

Activities and Societies: N/A