We help businesses to transform & gain competitive edge through delivering superior custom made applications and prioritizing long-term relationship by supporting, maintaining & sustaining their mission critical application.

JOB RESPONSIBILITIES • Check-In & Boarding Agent (Handling Passengers)• To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata's high service standards.• Display excellent customer service skills; team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid… Show more JOB RESPONSIBILITIES • Check-In & Boarding Agent (Handling Passengers)• To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata's high service standards.• Display excellent customer service skills; team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments. Ensure excellent discipline and grooming standards are displayed at all times while on duty. Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.• Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.• Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors; young passengers; wheelchair; elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers. Show less

• Department development & Leasing Managed Properties• Creation and implementation of processes and procedures• Acquiring new business from existing and emerging client base• Account Management• Ensuring client needs are met• Liaising with Contractors• Arranging client meetings to discuss contract requirements• Cross selling internally• Liaising with Leasing department on Managed Property updates• Managing renewalsMajor areas of experience:-… Show more • Department development & Leasing Managed Properties• Creation and implementation of processes and procedures• Acquiring new business from existing and emerging client base• Account Management• Ensuring client needs are met• Liaising with Contractors• Arranging client meetings to discuss contract requirements• Cross selling internally• Liaising with Leasing department on Managed Property updates• Managing renewalsMajor areas of experience:- Property Management (Commercial & Residential) - Financial Management- Lease Management & Tenant Relation - Contract Management- Budgeting, Forecasting and Variance analysis - Retail & Commercial Fit-Out Coordination - New property takeover & snagging- Procurement & Logistic Operations Specialized in Reporting – Property Management - Property Financial Report- Property occupancy report`- Tenant Move-In & Out Details - Lease & Management Report- Stacking plan & Rent Roll- Energy Management- Operating Calendar- Subcontractors Management Show less

• Department development & Leasing Managed Properties• Creation and implementation of processes and procedures• Acquiring new business from existing and emerging client base• Account Management• Ensuring client needs are met• Liaising with Contractors• Arranging client meetings to discuss contract requirements• Cross selling internally• Liaising with Leasing department on Managed Property updates• Managing renewalsMajor areas of experience:-… Show more • Department development & Leasing Managed Properties• Creation and implementation of processes and procedures• Acquiring new business from existing and emerging client base• Account Management• Ensuring client needs are met• Liaising with Contractors• Arranging client meetings to discuss contract requirements• Cross selling internally• Liaising with Leasing department on Managed Property updates• Managing renewalsMajor areas of experience:- Property Management (Commercial & Residential) - Financial Management- Lease Management & Tenant Relation - Contract Management- Budgeting, Forecasting and Variance analysis - Retail & Commercial Fit-Out Coordination - New property takeover & snagging- Procurement & Logistic Operations Specialized in Reporting – Property Management - Property Financial Report- Property occupancy report`- Tenant Move-In & Out Details - Lease & Management Report- Stacking plan & Rent Roll- Energy Management- Operating Calendar- Subcontractors Management Show less

• Customer Service Representative: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and… Show more • Customer Service Representative: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Show less

• Handled incoming calls, explain them all the benefits and details of the package quote them prices and ask them the credit card details and convert maximum calls into proper sales.• Being a team coordinator, greet transfers build rapport, listen, clarify and manage conversational flow from a sale agent and close that sale for them.• Conduct meetings to encourage and motivates our team members so that we can complete our weekly targets.

Sales and Marketing Executive.Maximize Sales (International Publications)Maintain the Decorum of Sales StoreLearn, Develop and enhance knowledge about International Authors.Memorize Books (Names, Authors, Writers)Organize author visits, events and Book fares.