Information Technology Support Engineer
Institute Of Computer And Management Sciences Peshawar
Peshawar, Khyber Pakhtunkhwa, Pakistan
As an IT Support Engineer, my primary responsibility was to ensure the seamless operation of an organization's technology infrastructure. This entails offering technical support to end-users, troubleshooting and resolving hardware and software issues, and performing hardware maintenance and upgrades. I also overseed software installations and configurations, maintain network functionality, and implemented security measures to safeguard against potential threats. User account management, backup and recovery procedures, and meticulous documentation of inventory and support requests are key aspects of my role. Additionally, I provided training to end-users, manage vendor relationships, and contribute to budget planning. I stayed updated on the latest IT trends and certifications, ensuring that the organization's IT systems remain compliant with relevant regulations and standards while offering 24/7 support when needed. Collaboration with IT teams on projects and proactive monitoring of systems completed my role as an IT Support Engineer