Dauda Danjuma Email & Phone Number

Ilorin

Resolving customer’s query(ies) and building strong business relationship with customers• Resolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM• Proffering solutions on prepaid and postpaid product at the frontline• Maintaining good quality while relating to customers• Educating customers on products and services• Sales and marketing of products• Managing of customers account• Resolving… Show more Resolving customer’s query(ies) and building strong business relationship with customers• Resolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM• Proffering solutions on prepaid and postpaid product at the frontline• Maintaining good quality while relating to customers• Educating customers on products and services• Sales and marketing of products• Managing of customers account• Resolving customer’s complaints and winning customer’s loyalty• Providing information and rendering assistance to customers• Escalation of unresolved query to back end staff using Siebel CRM, Agility, Add event and Remedy• Also follow up query escalated to the back end Show less

Ilorin

•Creating a friendly environment for customer's freedom of expression and effective interaction,•Professional handling of customer's queries, enquiries and complaints, through effective listening, empathizing, e. t. cResolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM•Prompt forwarding of customer's queries to appropriate quarters for immediate attention and resolution, in cases that require such, with effective follow… Show more •Creating a friendly environment for customer's freedom of expression and effective interaction,•Professional handling of customer's queries, enquiries and complaints, through effective listening, empathizing, e. t. cResolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM•Prompt forwarding of customer's queries to appropriate quarters for immediate attention and resolution, in cases that require such, with effective follow up,•Effective Reporting to give support and directions to management in terms of planning, for improved service delivery and enhanced customer's satisfaction,•Upholding quality and professionalism in every step of service delivery with every sense of honesty and integrity, according to the laid down Service Level Agreement(SLA), to mention but few Show less

Ilorin

•Creating a friendly environment for customer's freedom of expression and effective interaction,•Professional handling of customer's queries, enquiries and complaints, through effective listening, empathizing, e. t. cResolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM•Prompt forwarding of customer's queries to appropriate quarters for immediate attention and resolution, in cases that require such, with effective follow… Show more •Creating a friendly environment for customer's freedom of expression and effective interaction,•Professional handling of customer's queries, enquiries and complaints, through effective listening, empathizing, e. t. cResolving of customer’s query(ies) on one call resolution using available resources likeSiebel CRM•Prompt forwarding of customer's queries to appropriate quarters for immediate attention and resolution, in cases that require such, with effective follow up,•Effective Reporting to give support and directions to management in terms of planning, for improved service delivery and enhanced customer's satisfaction,•Upholding quality and professionalism in every step of service delivery with every sense of honesty and integrity, according to the laid down Service Level Agreement(SLA), to mention but few Show less

Bachelor Of Engineering (B.Eng), Agricultural And Bioresources Engineering, Second Class Honors (Upper Division)

Activities and Societies: Member:Society of Agricultural and Bioresources Engineering Student (SABES), Nigeria Universities Engineering.

Education record