Tyler Daum Email & Phone Number

Las Vegas, Nv, Us

Nevada, United States

Provide technical support onsite and POC for the West Coast Region.Assist with acquisitions and providing assistance with Network Migrations and Transitions. Windows and Windows Server setup and maintenance

San Francisco Bay Area

- Acted as the primary contact for all internal Uber support requests through walkups, chat, video conference and Jira tickets- First point of escalation for complex issues that are blocking other IT Support Technicians- Maintained a High CSAT score and trained peers on proper customer interaction- Provided hardware and software Service Desk support and technical education to end users (Including Executive leadership) on computer, mobile devices, and printers- Diagnosed and remedied issues with Windows, Mac, and Linux Laptops, iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers- Triaged, assigned, resolved, or escalated all incoming end-user issues then documented troubleshooting steps taken and problem resolutions using Jira and Confluence- Applied critical thinking to complex user requests, and provided as much context and information as possible to deliver the quickest and most valuable solutions- Diagnosed client-side network connectivity issues, including digital authentication (Duo), remote access (Pulse Secure), secure Wi-Fi and wired connectivity to the internal network- Performed password administration and access support for OneLogin, Active Directory, Duo, and Oracle- Managed Active Directory groups and policy administration- Administered mobile assets through AirWatch- Added, managed and tracked hardware assets- Managed 500+ Zoom conference rooms and ran AV Sweeps to find problem devices.- Delivered and facilitated training of new technicians for San Francisco offices- Procured, Provisioned, and Deployed all Laptops, Phones, AV Equipment and accessories for end-users and conference rooms through CDW and Dell- Contacted and collaborated with software and hardware vendors to solve technical issues as needed- Part of the Technical writing team; updating and curating hundreds of articles to help other techs and users troubleshoot and solve issues

IT help desk supportSpice Works ticketing system experienceVOIP with punch down block routing and troubleshooting Re-imaging and deploying Win10 machinesPrinter and Fax support Network troubleshootingGoogle Admin and Google Cloud supportWindows Server maintenanceVMware support

Vallejo, California

Provided hardware/software support for Apple and Microsoft ProductsTroubleshooted network issues related to DNS, ISP's, routers, switches and modems Installing hardware upgrades and replacement internalsSetup user's desks with monitors, desktop, iMac, Mac Mini and laptops with docking stationsInstalled Wi-Fi extenders and WAPs

Coordinated a team of Marines to collect, record and analyze weather and oceanographic information. Prepare up-to-date weather maps and oceanographic data. Issue weather forecasts and warnings; conduct weather/oceanographic briefings. Use, test, calibrate and perform minor and preventive maintenance on meteorological instruments including satellite receivers. Prepare balloon-carried instruments for flight. Evaluate and analyze data received. Operate, program and maintain computers and related equipment.

Managed a team through maintaining parks.

Information Technology, 4.0

Activities and Societies: Summa Cum LaudeValedictorian PC Repair and Support Networking and Security Windows desktop and Windows Server

Associate'S Degree, General Studies