Elizabeth Weeks Email & Phone Number

United States

United States

Rehabbing and restoring properties that need a little TLC. Our company is focused on celebrating diversity. Our son, Patrick, is autistic and is very interested on restoring homes and architectural design. This is a family business to set him up for a successful future.

United States

Dallas/Fort Worth Area

1. Managed assigned client territories2. First POC for territory Sales Representatives3. Created customer product quotes4. Processed customer Purchase Orders5. Oversee each customer experience in my assigned territories from start to finish6. Processed a NET $2M in sales during first 2 months of 2019

Dallas/Fort Worth Area

1. Vendor manager over 3 suppliers in charge of technician dispatch and support2. Conducted weekly sync calls with each supplier3. Performed bi-weekly audits with each supplier4. Performed appointment type audits to report trends back to the customer care group5. Worked with other groups within Digital Life to streamline processes6. Worked with reporting.

Farmers Branch, TX

• Managed 20 call center agents
• Performed call quality audits
• Ensured that KPI’s and SLA’s were met
• Handled escalated customer calls
• Designed and performed training for new agents
• Assisted in the interviewing and hiring process

Fort Worth, TX

1. Year-End appraisal for 2011 received highest possible rating “Exceeds All Expectations”2. Worked directly with client/vendor management on a daily basis3. Identified M&P gaps and worked with proper departments to update MYCSP4. Coordinated and delegated executive level escalations onshore and offshore5. Managed offshore projects and provided reports for.

Fort Worth, TX

1. Year-End appraisal for 2010 received highest possible rating “Exceeds All Expectations”2. First POC in management chain for agent issues3. Managed 20 agents reporting directly to me4. Performed agent quality assurance audits5. Conducted agent one-on-one meetings6. Provided coaching for agents7. Conducted Quality calibrations with client/vendor8..

Fort Worth, TX

1. Provided help desk support for internal and external clients 2. Utilized resources and tools to make sure orders flowed as needed3. Assisted other departments and managers with escalated orders and situations4. Trained approximately 300+ new employee classes when they reach the floor5. Took inbound escalation calls

Irving, TX

1. Technical client services team supervisor2. Managed 30 agents across all shifts3. Wrote training documentation to standardize operations4. Trained new employees5. Acted as first point of escalation for any issues not resolved by staff6. Scheduled all daily tasks, breaks, lunches, etc. for all agents7. Responsible for scheduling, reviewing and training.

Master Of Science - Ms, Marketing

Master'S Degree, Marketing

Bachelor'S, Business Administration And Management, General, 4.0

BS in Business Administration and Management with a secondary focus on Management & Leadership.

Education record