Daun Smith Email & Phone Number

Washington D.C. Metro Area

Assist participants with account management questions regarding, investment selection, form selection and completion, disbursement confirmation and in-service withdrawal options.Provide education on plan provisions such as emergency withdrawals and loan application processing.Assist field representatives with account specific requests. Effectively communicate initial step-by step troubleshooting instructions to participants experiencing issues with online account enrollment and… Show more Assist participants with account management questions regarding, investment selection, form selection and completion, disbursement confirmation and in-service withdrawal options.Provide education on plan provisions such as emergency withdrawals and loan application processing.Assist field representatives with account specific requests. Effectively communicate initial step-by step troubleshooting instructions to participants experiencing issues with online account enrollment and transaction request before referring participant’s accounts to specialist team.Assume responsibility for researching and tracking complaints to ensure participant retention and satisfaction.Provide high quality service on all calls resulting in several WOW Calls from participants noting patience, attention to detail and ownership.Assist with callouts to sensitive clients as assigned by Manager.Recognized for strong focus on client satisfaction. Show less

Mclean Va

Process and settle brokerage and managed asset trades, including purchases, sales and exchanges in compliance with customer requirements and ensure client satisfaction. Manage an average of over 1000 transactions weekly to support over 200 financial advisors in a timely manner. Monitor all customer requests including brokerage IRA and retail transactions to ensure strict compliance with regulatory guidelines. •Process trade error corrections to meet regulatory guidelines•Perform… Show more Process and settle brokerage and managed asset trades, including purchases, sales and exchanges in compliance with customer requirements and ensure client satisfaction. Manage an average of over 1000 transactions weekly to support over 200 financial advisors in a timely manner. Monitor all customer requests including brokerage IRA and retail transactions to ensure strict compliance with regulatory guidelines. •Process trade error corrections to meet regulatory guidelines•Perform general securities cashiering duties that include disbursing sales proceeds to customers via wire, bank link, ACH or check •Train co-workers on and off-site to cover the brokerage cashiering desk Show less

Bethesda, Md

Provided ongoing back-office support to over 40 – 50 Financial Advisors. Promptly identified and processed paperwork for mutual funds, annuities and brokerage accounts to successfully open new accounts in the Pershing System. Served as point of contact for the resolution of all discrepancies with mutual funds and annuity companies.•Processed all incoming & out-going direct and ACAT Transfers/1035 exchanges •Promptly identified and corrected document and transaction errors to… Show more Provided ongoing back-office support to over 40 – 50 Financial Advisors. Promptly identified and processed paperwork for mutual funds, annuities and brokerage accounts to successfully open new accounts in the Pershing System. Served as point of contact for the resolution of all discrepancies with mutual funds and annuity companies.•Processed all incoming & out-going direct and ACAT Transfers/1035 exchanges •Promptly identified and corrected document and transaction errors to promote consistent quality of service to financial advisors and their clients •Interfaced with mutual fund and annuities companies for status updates, processing information, or knowledge on new accounts Show less

Riverdale, Md

Performed mortgage applicant data verification and underwriting analysis to determine regulatory compliance.•Reviewed mortgage notes, deeds and general collateral documents•Processed Federal Housing, Veterans Administration, Fannie Mae & Non-Conforming Loans

Riverdale, Md

Provided prompt and accurate processing of a high volume of FHA, FNMA, VA and Non-Confirming Loans. Reviewed previous mortgage notes, deeds and disclosures in accordance with product guidelines.•Ordered and reviewed property appraisals, surveys, various verifications and credit reports to ensure they meet underwriting specification•Executed analysis and closing documents required by the Closing Attorneys prior to settlement