• Translated business requirements into operational projects and data or reporting requests to ensure effective project implementations for the contact center• Assist with data integration for both clinical and contact center programs, ensuring automated referrals and workflows functioned correctly to meet program needs• Tracked, managed, and reported project statuses for stakeholders, tailoring messages to fit client expectations• Collaborated with internal and external teams to evaluate deliverables to ensure work met requirements and levels of desired quality; liaised with MassHealth to facilitate and drive projects

Advised and mentored medical support staff and provided expertise in the implementation of medical training, the provision of health logistics, the collection and analysis of items of medical intelligence, the reduction of the psychological effects of combat and operational stress, and the integration of medical assets into civil-military operations.• Selected as the senior executive advisor for the organization on the Covid 19 vaccination campaign including all -orders and reporting; spearheaded Covid-19 crisis management and recommended safe, alternative means for training• Completed a comprehensive end-to-end process review and analysis of key functions in the compliance, patient scheduling, and claims departments to identify areas of non-compliance with federal, state, and contractual requirements; identified and closed gaps, and effected business improvements • Advised executive leadership on policy and program matters, making or recommending appropriate action plans; built and managed project plans for major operational deliverables, including oversight of special project teams as needed• Facilitated the start-up of a new medical section within the organization, helping to forecast property acquisitions needed as well as gaining personnel to fill the requisitions; oversaw a warehouse of medical supplies and equipment with an property value of $2.7M

Administered and managed top to bottom logistics and operations training efforts making sure all regulations are respected, safety standards are adhered to, and workflow advanced efficiently. Acted as the senior liaison to executive leadership regarding efficient and compliant logistics operations.• Coordinated logistical requirements with external agencies including federal state, local, military, and Department of Defense entities – maintained a streamlined and production-focused environment; managed the execution and reconciliation of our allocated budget valued over $2M • Accounted for organization medical supplies inventory by checking stock to determine inventory level; anticipating supply needs; placing and expediting orders for supplies; verifying receipt of supplies• Established and maintained the department’s annual budget, forecasting general financial responsibilities based on future projections and historical data; analyzed and validated planning decisions for multiple military exercises• Advised executive leadership on policy and program matters, making or recommending appropriate action plans• Forecast and developed strategic planning decision points to determine the most effective techniques for establishing efficient logistics plans and training schedules, improved processes, and safe working environments• Liaised with senior executives and third-party services to improve the organization’s material sustainment program, which increased long-term management effectiveness and efficiency

Leveraged advanced skills and training to support operational needs of multiple departments, possessing high level of integrity toward company policies, information and maintaining strict confidentiality of personnel matters. Collaborated on special projects, audits, evaluations, and process improvement analysis under tight deadlines.• Anticipated future requirements of the organization before a major event, procuring of over $1M in medical supply shortages in a month and comprehensively updating the equipment maintenance program• Rebalanced workloads successfully to accommodate a 4% reduction in organizational support staff without a reduction in administrative and logistical support provided to executive-level leaders • Served as the principal Advisor to the Operations Manager on administrative, equipment, maintenance, and property matters; planned and advised on staff levels, operational policy, plans, budget, related administrative, and doctrinal guidance for assigned personnel• Coordinated the execution of all company objective training and specialty medical tasks for 20 personnel while deployed in the Middle East successfully completing over 70 support missions

Managed, interpreted, coordinated, and executed all network and logistics and medical administration support services. Allocated resources and personnel responsible for providing focused, hands-on planning and scheduling support throughout multiple departments.• Validated and distributed updated communication operation plans, orders, and standardized operating procedures (SOP) to all supporting organizations• Directed and managed staffing requirements and operating expenses across the multiple departments; provided detailed financial and staffing reports to functional manager to help execute business objectives• Executed daily operations and administration of 5 medical treatment departments comprised of 55 to 64 personnel providing patient care and ensuring medical readiness for over 400 military personnel• Ensured accountability, maintenance, and operability of 13 stock item categories, 25 Medical Equipment Sets, and additional supplies valued over $3M• Monitored the use of diagnostic services, inpatient beds, facilities, & staff to ensure effective use of resources & assess the need for additional staff, equipment, and services • Inspected facilities and recommended building or equipment modifications to ensure emergency preparedness, compliance to access, safety, and sanitation regulations• Advised leadership on policy and program matters, making, or recommending appropriate action plans

Planned strategic engagements for the Surgeon General with the Department of Defense and foreign military senior leaders and healthcare industry executives. Provided risk vulnerability assessments, auditing, assurance, management consulting, regulatory compliance, and information technology support services as the leading consultant and advisor.• Developed and applied matrixes maximizing flexibility and responsiveness in support of communication equipment deployment, re-deployment, and ancillary training activities• Coordinated and facilitated operations for medical personnel in support of 6 military bases including maintaining personnel records, making sure every base was compliant with regulations and training plans were implemented• Organized the management of all medical supply for 6 geographically separated military bases and ensured medical support for over 5,400 employees • Developed and implemented a new Standard Operating Procedure (SOP) that drastically improved the inventory process for narcotics, precious metals, and operation of Medical Chemical Defense Materiel (MCDM) program