Provide consulting services to optimize operations in support of Institutional Advancement in High Education and Healthcare. Our services focus on the following areas:- Strategic operational planning to support comprehensive campaign readiness, organizational realignment, and new technology implementations- Project management and business analysis for continuous improvement in Advancement Operations- Advisor program for complex, high risk, or high impact… Show more Provide consulting services to optimize operations in support of Institutional Advancement in High Education and Healthcare. Our services focus on the following areas:- Strategic operational planning to support comprehensive campaign readiness, organizational realignment, and new technology implementations- Project management and business analysis for continuous improvement in Advancement Operations- Advisor program for complex, high risk, or high impact projects or initiatives- Change management and training program development- Documentation of policies, procedures, business rules- Reporting and analytics planning and implementation- Technical resources for quality assurance testing, scripted data clean up/transformation, report development, and custom programming Show less

As a member of the executive management team, was instrumental to the organization in strategic planning, budget management, staff acquisition and retention, and operational excellence for IT resources required to support marketing, communications, fundraising, and external relationships departments distributed across the US. Developed IT vision and annual budget to that aligned with internal customer’s strategic initiatives, operational priorities, and business requirements.Key… Show more As a member of the executive management team, was instrumental to the organization in strategic planning, budget management, staff acquisition and retention, and operational excellence for IT resources required to support marketing, communications, fundraising, and external relationships departments distributed across the US. Developed IT vision and annual budget to that aligned with internal customer’s strategic initiatives, operational priorities, and business requirements.Key Accomplishments:Increased on-time delivery of projects by 40%Implemented an integrated platform for Customer Relationship Management (CRM) and Digital MarketingRevised Quality Assurance program which increased software delivery reliability by 30%Implemented agile methodologies and change management program that increased customer satisfaction ratings at project completion from 68% to 93%Implemented an IT Project Portfolio management framework to align IT strategies with the organizational strategic plan Show less

As a senior member of the professional services team, managed a portfolio of projects for implementation of Advancement CRM, document management, and call center applications for universities. Responsible for profit/loss margins for the portfolio of engagements, management of project resources, and new business development for software products and professional services.Key Accomplishments:Developed a business process reengineering service offering that targeted business… Show more As a senior member of the professional services team, managed a portfolio of projects for implementation of Advancement CRM, document management, and call center applications for universities. Responsible for profit/loss margins for the portfolio of engagements, management of project resources, and new business development for software products and professional services.Key Accomplishments:Developed a business process reengineering service offering that targeted business functions that routinely caused cost and timeline overruns in the software implementation. This resulted in a 25% decrease in product implementation timelines and a substantial increase in profitability.Routinely increased customer contract revenue by 20% during project engagements through successful cross-selling of professional services Show less

Hand-selected by the CIO to restructure the IT service delivery model, repair and rebuild relationships with internal departments, and effectively prioritize and manage a portfolio of IT projects that aligns with strategic business objectives. Managed team of business analysts and programmer analysts who were responsible for defining requirements, quality assurance testing, report development, training, and user adoption. Served as a liaison between business departments, ITS Steering Committee,… Show more Hand-selected by the CIO to restructure the IT service delivery model, repair and rebuild relationships with internal departments, and effectively prioritize and manage a portfolio of IT projects that aligns with strategic business objectives. Managed team of business analysts and programmer analysts who were responsible for defining requirements, quality assurance testing, report development, training, and user adoption. Served as a liaison between business departments, ITS Steering Committee, and external vendors.Key Accomplishments:Developed new IT service delivery model which instituted dedicated client liaisons to key departments allowingfor a single point of contact for project initiation and issue escalation which resulted in a 20% increase in customer satisfaction ratings.Launched an IT customer relations campaign to increase the visibility and accountability of IT system performance and service offerings. This included roadshow presentations of IT Service offerings with all customers and establishing routine IT performance and scorecard reviews with key influencers Show less

Managed cross-functional team of analysts, developers, and engineers to deliver CRM and ERP systems in the managed services model in the US and France. Responsible for the analysis, design, build, and delivery of solutions to meet the client's business requirements and expectations. Accountable for on-time and on-budget delivery of all assigned engagements.Key Accomplishments:Developed framework to successfully leverage offshore development resources. Established methodology and… Show more Managed cross-functional team of analysts, developers, and engineers to deliver CRM and ERP systems in the managed services model in the US and France. Responsible for the analysis, design, build, and delivery of solutions to meet the client's business requirements and expectations. Accountable for on-time and on-budget delivery of all assigned engagements.Key Accomplishments:Developed framework to successfully leverage offshore development resources. Established methodology and quality standards to increase project profit margins, shorten delivery time, and produce quality deliverables.Maintained the highest sales volume within the professional services team for additional products and services Show less