Dav Virk Email & Phone Number

Niagara Falls, Ontario, Canada

MSP

Oakville, Ontario, Canada

Monitor network usage and undertaking routine preventative measures when required or planningduring non business hours.• Installing, supporting and maintaining server and network hardware, on site and at hosting facility.• Provide technical assistance to staff, both on-site and remote locations.• Monitor Ubersmith platform, prioritize tickets and provide technical assistance and documentationto clients/staff relating to issues described. Follow up with clients/staff until ticket owner issatisfied and issues have been resolved.Major AccomplishmentsMigrate server room to new on site location, providing both support and maintenance to staff during thecompletion of the migration. Coordinate with management to complete staff and department equipmentrelocation. Visit off site hosting facility, dismantle and return end of line equipment.

Analyze and provide custom helpdesk solutions using BMC Remedy Force.• Apply custom Apex code to SDoF to meet demands of helpdesk solutions.• Provide technical support to customers and staff via online, using GoToAssist/VPN or telephonyservices.• Training of branch personnel and clients on using custom software solutions/products andpreparation of written documentation for new procedures.• Deliver technical assistance to clients during regular and non regular business hours viatelephony services.Major AccomplishmentsDevelop custom based helpdesk solution using BMC Remedy Force for Technical Support and TrainingDepartments. Frequent cross border visits to Chicago office (by rail and air). Successfully launching andproviding support for software products. Provide hardware and software support for Chicago based office.

Oakville, On, Ca

Provide off hours support for client and staffs.• Create, modify objects, and organizing objects into containers using Microsoft Active Directory.• Publish resources, including printers and shared folders, in Active Directory.• Administrative control of Active Directory objects in Windows 2000/ 2003 and 2008 R2.• Install and configure computer systems hardware and software.• Create and maintain staging and pre-production server environments for future deployments.• Create and maintain DNS entries and DC.• Training branch personnel to use Microsoft software products. Preparation of writtendocumentation for new procedures.Major AccomplishmentsRelocate internal office equipment and telephony services. Assisting and directing movers during nonbusiness hours, while supporting staff, and completing general maintenance. Provide DBA with SQLscript after researching historical notes in Serena TeamTrack. As a direct result, the company wasawarded with the contract due to results provided after hours in a timely manner. Winner of a regularquarterly award bonus.

LAN problem solving, trouble shooting and optimizing techniques.• Support of Novell Network/Citrix Winframe servers.• Create, modify objects, and organizing objects into containers using Novell ConsoleOne.• Publish resources, including printers and shared folders, in Active Directory.• Administrative control of Active Directory objects in Windows 2000.• Install and configure computer systems hardware and software.• Assisting in daily operations of RightFax, CABS/Wang VS systems.Major AccomplishmentsDatabase Cost Allocation Design and Implementation. Identified all client data to be collected thendesigned a method to enable a detailed Cost Allocation for departments. Developed and maintaineddatabase management system using MS Access 97, designed to monitor activities and generate reportsfor various internal departments. Data obtained from this system is integrated as a flat file into anothertime tracking system that provides figures for billing purposes.

Brampton, On, Ca

SHERIDAN COLLEGE, BRAMPTON,ONTARIOSEP 1997 – DEC 1999Client Support Services Technician• Support over 200 systems on varied platforms.• Support full and part-time faculty members with software and hardware problems.• Provide information to faculty and students regarding different software applications offered.