David A. Saunders, Msc, Csm, Pmp Email & Phone Number

Washington Dc-Baltimore Area

Senior leadership and program manager within the Office of Technology and Survey Processing (OTSP).

Directs enterprise IT operations and service delivery for 4500-member hybrid workforce. Serves as first line supervisor, mentor, and coach to 11 FTEs. Fosters strategic relationships across 20 principal offices and 10 regional offices. Defines strategic initiatives and sets operational goals. Formulates ITSM processes and builds operational efficiencies in collaboration with contractor support staff. Ensures laptops, desktops, printers, mobile devices, enterprise applications and infrastructure maintain 99.999% availability. Maintains security compliance for 5,000+ end points. Reviews and updates SLAs. Monitors ticket response and resolution times. Handles escalations and adverse customer experiences. Disseminates outage notifications. Evaluates staff performance. Visualizes operational data to drive executive decision making.

United States

Led all aspects of branch operations to ensure seamless delivery of advanced technical support to a 7,500-member organization. Oversawoperating systems, software installations, upgrades, and patches; build and repair hardware. Ensured superior customer service using descriptive analytics to measure operational efficiency and track key metrics. • Introduced efficiency into on-site IT support appointment scheduling process, reducing 16-step process to 5-step process by utilizing single scheduling tool. Reduced appointment booking time from 30-35 minutes to 10 minutes.• Leveraged extensive project management expertise to develop evolving strategy for effectively managing influx of new work while establishing culture of inclusion, collaboration, and participation.

United States

Managed and guided strategic vision of corporate technology and services, overseeing large annual IT budget. Created short- and long-term strategic roadmap to mitigate enterprise security risks and maintain business continuity, seamless enterprise network connectivity across all devices, on-site IT infrastructure, service desk functions, hardware provisioning, and audio and visual equipment for executive presentations. Managed all IT service contracts and acquisitions, and ensured security and compliance through maintenance of software licensing and updates.• Coordinated initiatives to modernize and transform organization, forging strategic relationships to establish solid enterprise infrastructure and revamping hardware refresh process to catalyze more rapid upgrades to enterprise systems.• Improved enterprise security compliance by approximately 40% per Federal Information Security Management Act (FISMA) scoring category. Reviewed and analyzed FISMA scan results to identify and eliminate system vulnerabilities.

Arlington, Virginia, United States

Served as team lead for 200+ employee organization, ensuring achievement of contract deliverables for Chemical Facility Anti-Terrorism Standards (CFATS) program. Directed agile software development, software testing and releases, information assurance, and systems/database administration for in-house data management system. Partnered regularly with mission owners to identify and resolve issues regarding system construction and development, enhancing quality of services.

Suitland, Maryland, United States

Leveraged project management leadership and technical expertise to prepare department for 2010 census, guiding daily operations of large technology program providing IT support for several business units. Transitioned to service request center following establishment of data center, collaborating with 15-member cross-functional team in managing process to procure, test, and deploy commercial-off-the-shelf (COTS) software and supporting computer workstations, enterprise servers, and data storage systems. • Coordinated initiative to develop new on-site data center in preparation for 2010 census, collaborating with vendors to procure hardware and partnering with networking unit to obtain IP addresses and host names. • Led team that received Department of Commerce Bronze Medal for satisfying customer requirements while consistently meeting deadlines.

Suitland, Maryland, United States

Oversaw systems integration initiatives to support large IT services contract encompassing software development, testing, configuration, change, and release management. Established and managed storage area network (SAN) and guided technical team of 20 in managing IT infrastructure operations. Led high-level systems integration projects, IT acquisition and market research, and server and system performance metrics.• Procured and installed tens of millions of dollars’ worth of hardware supporting various platforms and architecture as well as 34 terabytes of enterprise storage within 2 data centers. • Improved application performance by 52% and decreased run-time from days to minutes by identifying and proposing innovative technical solution to leverage Universal Control for eliminating performance issues.

Master Of Business Administration - Mba, Leadership

Online MBA program with emphasis on leadership.

Masters Of Science, Information Systems

Enterprise Network Management concentration

Bachelor Of Business Administration - Bba

Management Information Systems concentration. Graduated with honors.