David Ardila Email & Phone Number

Toronto, Ontario, Canada

Support seamless operations by managing food delivery, table turnover, and customer assistance for over 80 daily guests in a high-volume restaurant.Ensure service efficiency by maintaining cleanliness, restocking the bar, and assisting servers and bartenders with any operational needs.Provide attentive support to guests by fulfilling basic needs and ensuring their dining experience is comfortable.

Bogotá, Capital District, Colombia

Customer service representative assisting members of the United HealthCare in USA. My principal task at the job was problem-solving, regarding topics as bad experiences with the insurance, misunderstanding with pharmacies or medical centers and issues with the claims for their medical processes, so I had to think for fast out of the box solutions for the customers, so that their experience kept being wonderful as insurance members. Furthermore, I had easier tasks as assisting with membership payments, educating the members on how they could make a better usage of the benefits in their plans, providing medical center and pharmacy locations near the members, and some other minimal tasks. Being at this job helped me to enhance my english communication skills, since I was all the time talking with native english speakers, and had to get used to understand different dialects in the USA, as well as finding assertive ways to communicate my ideas. In addition, I worked constantly on my soft skills, such as empathy, bad news delivery and building rapport, since most of the people that I talked to were mostly having issues or in a bad mood. Finally, the most useful thing that I learned was to think always for solutions that are not usually in front of me, and building a critical thinking, because I knew that I had in my hands the health of my customers.

Bogotá, Capital District, Colombia

Customer service representative for the PNC Bank through the company ATENTO S.A. in Bogotá. My position consisted of assisting customers of the PNC Bank with three different tasks.- Loan and Credit Card Payments: Learned to manage different payment softwares that the bank used, so I could make the payments for the customer or teach them how could they do it by themselves.- Security Locks: When a suspicious activity occurred on the customer’s account, it had a security lock that had to be removed when the customer called to remove it. Learned how bank apps or payment methods like Zelle or Wire Transfer work.- Technical Support: Assisted customers with problems on the webpage, with step by step solutions that they could follow along with me on the phone.I loved this job, mostly because it helped me to enhance my communication skills by talking every day to native english speakers, who had problems or were not in a good mood, so had to learn about empathy statements, the usage of powerful words, and how to build rapport with a customer so he kept being with the PNC bank. I also learned how to manage several banking softwares, and how the banking mostly works in the USA, with lots of vocabulary and technical knowledge.