Procure website hosting, domain names for small business owners - Meet with customers around business goals and determine best way forward with site designs- Create custom websites for customers market, including SEO and ensuring that performance is maximized for best customer experience.

Determine technical strategies and architecture recommendations (OS / SQL / Networking) for customer implementations of mission critical, Enterprise Workforce Central HCM and Payroll Systems. Provide recommendations and supporting logic based on the analysis of business goals, objectives and customer needs as well as the existing system infrastructures.- Installation and troubleshooting of Workforce Central software environments. Thorough testing and certification of all environments prior to creating and providing all customer facing documentation.- Constant communication and technical consulting with any customers who required ongoing support for the duration of the project.- Creating custom SQL queries for validating or determining the cause of unexpected application behaviors.- Identifying additional products and / or services opportunities that could help with both the customers and the companies bottom line.- Communicating effectively to both technical and non-technical individuals at various levels of the customer and / or internal organization.- Promoted to Lead Technology Consultant for HRMS Team assigned to specialize in specific applications.- Creating knowledge base articles and product installation documentation for internal and external customers.- Configuration of LDAP and SSO for applications to properly and securely communicate with the customer environment via SSL or VPN.- Independent self-starter that consistently produced deliverables ahead of schedule to ensure that product timelines were not negatively impacted.

Provide high quality telephone / email based technical and application support for North American enterprise health care scheduling environments.- Installing and troubleshooting software installations. Testing and documenting once completed.- Consulting with customers who require ongoing support- Participating in sales and proposal presentations- Identifying additional product and / or services opportunities- Communicating effectively to both technical and non-technical individuals at various levels of customer organizations

Provide high quality telephone / email based technical and application support for North American enterprise health care scheduling environments. - Fill technical role for net new and upgrade Workforce Central ESP projects. Review customer requirements and current environments to complete hardware recommendations for new environment.- Perform software installation and configuration of future environment including certification of both test and production environments.- Work closely with other Technology Consultants, Solution Consultants, Project Managers and Application Consultants on large environment implementations.- Build and configure Windows servers to fill various roles including web, application and SQL database servers.- Function as a trusted technical resource for geographically diverse Software Support Team as well as several Canadian based Application Consultant Team.

Team Lead and Tier 3 Support – charged with scheduling and supervising all call center and desktop support staff to provide most effective coverage possible. - Mentor newest members of Client Support in customer service and professionalism- Tier three support for a large multi-domain environment utilizing Windows Server and Windows desktop operating systems.- Built and maintained a central repository server for standard client software.- Accountable for researching and recommending campus wide software standards for desktop computing.- Design and provide reports using Crystal Reports to various management groups including Key Performance Indicators to evaluate team effectiveness.