As a Small Business Partner at T-Mobile, I use my experience working with small and medium-sized businesses to bring a consultative, no-pressure approach to solving communication challenges. Whether it’s wireless services like cell phones and hotspots, secure internet options, or tools like fleet management and VoIP systems, my goal is to help businesses stay connected, protected, and running smoothly on Americas largest and fastest 5G network.

As a Client Services Manager, I sold the services of an amazing staffing and recruiting firm headquartered in Rochester. My role involved gathering detailed information about our clients' staffing needs and clearly conveying it to our recruiting team. I liked to think of myself as a project manager for a diverse range of personalities! I focused on the accounting and finance sectors, building strong relationships with key partners in both finance and HR departments. My ultimate goal was to establish FTS as a trusted partner across multiple divisions.

I worked for Complete Payroll and proudly represented Payroll Country as an Account Executive. I collaborated directly with Executives, HR Directors, Office Managers, and Business Owners to develop customized payroll and human capital management (HCM) solutions tailored to their specific needs.I built and nurtured lasting relationships with both current and prospective clients, ensuring we provided attentive service and met their evolving payroll and HCM requirements. I actively leveraged local networking opportunities to expand our reach and connect with community stakeholders, positioning us as a trusted provider of payroll and HCM solutions in the region.Cold calling was a key part of my strategy, allowing me to engage with potential clients and showcase our personalized service. I utilized HubSpot to meticulously track and manage all client interactions, maintaining a comprehensive understanding of their needs and priorities at all times.

Processed hundreds of payrolls per week, relying on a combination of phone and email communication to ensure timely and accurate processing.Developed a reputation for exceptional client service, meeting unique client requests with agility and responsiveness to maintain high levels of client satisfaction and retention.Proactively monitored and resolved potential client escalations, collaborating with internal teams to identify areas for improvement and implement effective solutions to minimize future issues.Built strong relationships with clients by demonstrating a deep understanding of their business needs and priorities, providing consultative guidance on payroll processing best practices, and delivering accurate and timely service every step of the way.Conducted regular client check-ins and quality assessments, identifying opportunities to enhance service delivery and improve overall client satisfaction.*2018 Operations Rookie of the year*

-Assisted consumers in the necessary and legal steps to follow the proper garnishment procedures within a fast-paced, high-volume environment.-Documented and updated consumer information to cease the garnishment process due to company and federal regulations.-Responsible for accurate data entry of confidential client information and their financial transactions.

-Serviced delinquent accounts while adhering to the specific regulations of four separate contracts.-Professionally documented all calls placed and received from consumers, outbound contacts, and internal contacts.-Consistently achieved collection goals while maintaining a yearly average of 130%.