David Hanson Email & Phone Number

United States

o Providing timely support for all customers.o Effective use of Excel, Word, Outlook and other various programs.o Becoming familiar with numerous applications for various clients.o Use of several different monitoring and ticket applicationso As the primary client contact, maintain a positive relationship and ensure accuracy of delivery to exceed client expectations.o Self-starter with attention to detail.o Knowledge of processes for providing quality customer and account service.o Ability to prioritize and handle multiple projects simultaneously.o Technical understanding and thorough attention to the detail of processing requirements.o Good analytical, follow-up, and problem solving skills.o Team player with ability to work independently.o Strong phone skills and written communications skills.

o Directed systems strategy, upgrade schedule, maintenance and help desk support for 100+ users.o Provided Help Desk Support for 100+ users both locally and in remote locations.o Purchased and setup and also deployed new user hardware to include phones, desktops, laptops and printers. o Designed and put together training manuals to assist employees with different functions as to how to complete certain task to supplement training and assisting them understand certain processes. o Managed operations of IT functions, including all workstations and servers.o Utilized Kaseya and Bomgar tickets systems for client and staff support, auditing, updating and connections. o Ensured latest MS Updates, Virus Protection and other software upgrades; installed workstations at multiple locations, including corporate office and remote locations such as shopping malls.o Maintained databases, and resolved data issues via SQL; wrote Crystal reports.o Resolved help desk issues for all external, internal and remote users.o Ensured all projects and properties were set up across systems, including GL, AR, AP, and general property management; ensured proper quality assurance protocols for data management.o Compiled and filed corporate 1099s and 1096s.

Greater Omaha Area

o Managed employees in the areas of customer service and hospital data entry.o Closely collaborated with IT team to trouble-shoot issues on the Novell and AS/400 systems.o Designed and built databases; ran and updated systems reports.

Greater Omaha Area

o Hired, trained, supervised and motivated team of 18 customer service representatives, claims examiners, and clerical staff; designed and implemented training programs.o Served as point of escalation to handle complex claims; ensured unwavering focus on customer service.o Reviewed and initiated reinsurance; facilitated steps for automated adjudication; worked within RIMS system.o Outlined quality assurance standards for entire team; set expectations for high performance team.o Interfaced with internal and external clients to review their questions; initiated corrective actions.

O Associates Of Arts, As/400 Programming

O Associates Of Arts, Computer Programming

Bachelor Of Arts - Ba, Business Administration And Management, General

O Associates Of Arts, Criminal Justice