Dave Abell Email and Phone Number

Use of Microsoft Desktop products including Windows, SharePoint, MS Office Suite and MS Teams. Supporting the use of Gmail, troubleshooting tools, managing and administering desktops and wireless devices. Communicating effectively verbally and in writing with individuals and groups. Working with help request tracking and reporting tools. Strong customer service skills with a “customer first” attitude, supporting agency-specific end users throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Sending to State Surplus end of life equipment.

Provide Desktop call center, helpdesk, and PC Troubleshooting support to Markel Corporation, ship equipment requested by users to facilitate work from home during Covid-19 crisis as well as day-to-day operations. Build, configure, ship and troubleshoot Small office Home Office kits and Chromebooks to facilitate work from home users. Support local users by providing necessary equipment for day-to-day operation of fortune 500 companies. Setup cubes and offices on the campus and move employees to different cube and office locations to maintain social distancing within the work place. Work incident ticket, break fix, and request tickets in Service Now ticketing system. Diagnose and repair PC related issues. Manage users in Active Directory and reset passwords. Organize and maintain inventory of equipment on hand assign asset tags and maintain database of equipment. Write knowledge base articles and walk-throughs of tasks performed to assist help desk and other technicians resolve issues not in knowledge base.

Provide call center and helpdesk PC Troubleshooting support at Anthem Blue Cross Blue Shield. File request tickets for machines prior to migration using Service Now ticketing system. Work incident queue in Anthem Service Now Console and document resolutions. Manage users in Active Directory and reset passwords. Request Privileged Account Security login through Cyber Arch and RSA SecurID and utilize Anthem Citrix Console. Provide documentation of hours worked in Beacon Oracle PeopleSoft portal. Provide day after migration help desk support for employees on site after migration form Windows 7 to Windows 10 Machines. Image and restore users’ desktops using RDP and SCCM, install software using SCCM. Remotely install any missing software, printers and peripherals post migration and delete previous machine once the user is satisfied with their Windows 10 Machine.

Installation of Nurse Call Systems In existing and new construction, troubleshoot and repair. Cat 5 home runs and room drops, pulled, terminated and tested.

Provide PC Troubleshooting , help desk and call center support to a fortune 300 company. Imaging and configuring new machines for dissemination to staff through the nation using SCCM and batch files. Instillation of software and hardware necessary to support job function from standard desktop and laptop stations to researching functional approaches to install existing legacy equipment in a Windows 7 environment, call center and help desk function using McAfee ePolicy Orchestrator, BMC Remedy, SCCM and Bomgar Jump Client. Manage user accounts using Active Directory and perform password resets. Write knowledge base articles to assist level I & II support staff to resolve incident previously researched.

Inspection of Fire Alarm Systems to include panels, smoke detectors, duct detectors, heat detectors, horns and strobes and issuing reports to the client through an online reporting system of the results of said testing.

Installation of CAT6 cable in existing and new construction, termination of line runs, patch panel assembly and terminations, installation of wireless access points, cable television, intercom systems and installation of fire alarm infrastructure and devices. Network analysis performed with Fluke Networks DXT-1800 Cable Analyzer, Progressive Electronics 200EP Toner and Tracer2, terminations utilizing Panduit TGJT J09.

Providing user support to department employees for Windows 7 Professional workstations, Installing, maintaining and upgrading software and hardware for desktop workstations and laptops. Resolving hardware, software and network issues through troubleshooting. Installing and supporting peripherals such as printers, scanners, digital cameras, mice, keyboards and audio/visual equipment. Virus removal. Server hardware installation and maintenance. Network installation such as network line runs and termination to punch down blocks and patch panels.

Providing photographic support to the Latent Print and Impressions section using both traditional and digital imaging techniques, Photography of a broad range of physical evidence using forensic photographic procedures and techniques to record and develop evidence such as fingerprints, footwear/tire impressions, tool marks and documents. Creation and printing of photographic exhibits for court use, process submitted evidence for latent prints, capture prints and document procedures in case management system. Provide chain of custody, transfer evidence within section and between sections within the laboratory, maintained evidence vault for latent print section, conducted inspection and inventory of the evidence vault.

The production of front lit and back lit exhibits for radiographic exhibitions, copy stand operations, publication quality black and white and color printing, 4x5 camera operations, 2 ¼ camera operations, 35mm camera operation, small specimen photography, photomicrograph, black and white processor maintenance, studio photography, location photography, architectural photography.

Digital image enhancement and output, computer graphics skills with programs such as Photoshop, Corel Draw, PowerPoint, knowledge of digital cameras and interface devices, knowledge of html and web design, copy stand operations, publication quality black and white and color printing, 4x5 camera operations, 2 ¼ camera operations, 35mm camera operation, small specimen photography, photomicrograph, black and white processor maintenance, E-6 processor maintenance.

Sell photographic equipment and supplies, assist in the photofinishing area as needed.

Print professional quality black and white prints to customer’s specification from negatives.