Dave Adger Email & Phone Number

400 Arcola Rd Collegeville, Pa 19426

Primarily support and configure Microsoft Windows workstations onsite in an R&D laboratory environment.configured lab PC’s, gathered information with clients, and assisted and created deployment schedules with the clients.Troubleshoot and solve local area network connectivity issues on existing systems.Troubleshoot and solve peripheral connectivity issues (e.g., USB/SCSI/serial interfaces)Troubleshoot and solve Windows operating system issues.Responsible for installation of… Show more Primarily support and configure Microsoft Windows workstations onsite in an R&D laboratory environment.configured lab PC’s, gathered information with clients, and assisted and created deployment schedules with the clients.Troubleshoot and solve local area network connectivity issues on existing systems.Troubleshoot and solve peripheral connectivity issues (e.g., USB/SCSI/serial interfaces)Troubleshoot and solve Windows operating system issues.Responsible for installation of operating systems, computer security software, firewall, application software and Acronis Cyber Protect Console Show less

Meadowbrook, Pa 19046

Responsible for image software installed on end user devices. Participated in staging and integration of IT hardware. Maintain accurate record of installation including, but not limited to, quantities, serial numbers, and asset numbers of installed hardware. Troubleshoot and resolution of business application and system problems.

Installed, configured and migrated data on various hardware and software applications. Ability to understand and analyze complex technical problems and provide workable solutions. Project managed and provided technical assistance and training to users with technologies. Windows 7 & 10, MacBook Pro, SCCM 2012, JAMF, PXE Boot imaging, applications deploymentTroubleshoot Oracle client, SAP, Legacy proprietary software, Office 365 suite, TCP/IP, DNS, DHCP, SharePoint 2016 TCP/IP… Show more Installed, configured and migrated data on various hardware and software applications. Ability to understand and analyze complex technical problems and provide workable solutions. Project managed and provided technical assistance and training to users with technologies. Windows 7 & 10, MacBook Pro, SCCM 2012, JAMF, PXE Boot imaging, applications deploymentTroubleshoot Oracle client, SAP, Legacy proprietary software, Office 365 suite, TCP/IP, DNS, DHCP, SharePoint 2016 TCP/IP, DNS and LAN/WANUtilized IT Asset Management Tool Show less

Provided Helpdesk ll technical support to remote users/clients in a timely manner to identify, research and resolve technical issues. Run diagnostic tests to isolate system problems and provide solutions. Collaborate with IT Service Center and Network Infrastructure teams. Experienced with enterprise wide rollouts of new operating systems and software. Windows 7/8/10 Installation, Configuration & Application Management. Microsoft… Show more Provided Helpdesk ll technical support to remote users/clients in a timely manner to identify, research and resolve technical issues. Run diagnostic tests to isolate system problems and provide solutions. Collaborate with IT Service Center and Network Infrastructure teams. Experienced with enterprise wide rollouts of new operating systems and software. Windows 7/8/10 Installation, Configuration & Application Management. Microsoft Office 365 installation and configuration. Created Active Directory accounts for all new associates. Installed, configured and maintained PC, peripherals (local and network printers, scanners, Dell SonicWall Client VPN, and other end user equipment; cell phones, PDAs, iPhones and iPads Show less

Provided support to end users on a variety of issues with network connectivity, application support, Active Directory, password reset, imaging computers and user accounts.

Provided Helpdesk technical support to retail store location users in U.S. and Canada to identify, research and resolve technical issues. Utilized AirWatch software and troubleshoot. Configured Point of Sale (POS), Laser printers, receipt printers and scanner ticket guns (Avery, Honeywell).

Provided prompt resolution to customers via telephone and/or email to assist with a variety of inquiries and issues as well as fulfilling client requests to make changes to their Comcast Business Class Services for voice, video and data products. Ability to configure routers, modems, IP addresses for small and medium size business clients as well as installation of new products. Strived for First Call Resolution while handling all issues with urgency, ownership and accountability.

Provided timely technical support to customers and technicians for all facets of IP/Video equipment including unit configuration associated with video equipment installations. Maintained surveillance equipment and provided video surveillance footage as required for loss and crime prevention.

Supported clients using various software platforms; Windows 7 & 8.1operating system, Microsoft Office 365, Active Directory accounts and McAfee endpoint security, Windows Server 2012 R2. Provided troubleshooting of both hardware and software issues including resolution of network connectivity, replacing hardware and upgrading software. Administered Service now ticketing system. Relocated office equipment including UPS, cables, monitors, PC's, printers and routers.

Utilizing Desktop Support Tool Kit (DSS ) provided troubleshooting support for hardware and software applications; Active Directory, account/password resets, Unix (production & development server). Configured and installed RSA tokens for VPN, new mobile phones. Configured and installed Lotus Notes mail database client/ server.

Provided client support to remote users/sales personnel to ensure ease of use, resolution of technical issues and trained users on new technologies. Troubleshoot SAP HR application and Citrix connectivity issues. Enrolled new users/maintained current users on Avaya phone and voicemail. Worked closely with Desktop Engineering team on resolving issues related to image creation, application deployments and configurations.

Provided remote desktop support for end users including training, troubleshooting and repair of hardware and software. Established customer’s connection to network infrastructure and pushed new applications to users (SCCM 2007). Supported Oracle, SQL, AS400 mainframe, EDMS, SAP r/3, ERP, Microsoft Office Suite 2003, SharePoint 2003/07 and Multifunction Printers