Dave Anderson Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Australia

Brisbane, Queensland, Australia

Qld/Nt

Queensland, Australia

Pizza Pan Group is the franchisor of the Pizza Hut chain. In this role, I was part of the national leadership team, reporting directly to the CEO with responsibility for national operations for 300 franchised stores.Role included:► Operations management► Operations strategy development and implementation with annual calendar and alignment from management and Board► Team leadership► Training and development, coaching and mentoring► Auditing and reporting of KPIs► Franchise store compliance with processes and procedures► Customer service► Customer experience (CX) to ensure consistency and quality► Team leadership► Continuous business process improvement – operations, CX, service standards, staff engagement and performance► MarketingHighlights:● Leading national operations to three years’ consistent consecutive sales growth● Managing conversion to of 56 previously branded stores to Pizza Hut brand in a very short timeframe following acquisition● Significantly improving national CX metrics with increased speed of service, improved customer satisfaction, and reduced complaints● Lifting the level of staff training certification which led to increasing engagement, morale and satisfaction - to subsequently drive improved service standards● Developing business critical tools to review franchisee operations, rank stores, identify high performance, and highlight issues and problems● Developing a structured a web-based store visit tool for field representative use to highlight standards compliance, sales, customer and other opportunities● Growing the operations team to provide improved leadership, direction, coaching and mentoring with a restructure to split into separate regions for improved performance● Improving staff retention● Leading and chairing national roadshows (franchisee meetings) in 2018 and 2019 to share strategic vision, plans and objectives with operations, marketing, HR, and finance departments

Brisbane, Australia

In this role, I provided operational leadership for 74 Queensland franchise stores and managed the national local store marketing (LSM) marketing portfolio.Role included:► Operations management and leadership► Operational policy and procedure compliance► Customer service► Customer experience (CX)► Team leadership► Training and development, coaching and mentoring► Local store marketing (LSM)► Marketing for Queensland stores Highlights:● Working with a third-party provider to develop a comprehensive new LSM portal, calendars and assets for self-service access and activations - the custom platform empowered individual franchisees to implement national campaigns with centralised materials, distribution and communication● Developing franchisee capability and alignment ● Growing store count in a very competitive sector to deliver best in class Australian results● Achieving year on year sales growth and best in class operational KPI’s ● Leading a very successful national local store marketing program to create a leafleting buy in program – which achieved outstanding results considered best practice for the company moving forward

Brisbane, Australia

In this role, I worked with 30 franchisees across the state of Queensland to ensure operational compliance and support their business success.Role included:► Small business coaching for franchisees and working one on one with them to provide an active link to head office► Supporting franchisees to roll out new products and procedures ► Driving business improvements across state franchise operations► Ensuring optimum franchise sales, profit, and customer experience (CX)► Conducting comprehensive business review► Assisting with marketing and branding► Supporting franchisees to make optimum recruitment and resourcing decision► Implementing and ensuring ongoing compliance with systems and procedures► Implementing reporting processes► Approving new franchisees► Working with under-performing franchisees and managing terminations where required

Brisbane, Australia

In this role, I reported to the national business development manager to support the business in moving from a corporate owned (equity) store model to a franchise model.Role included:► Sales and business development► Franchisee recruitment► Store location and trade zone analysis► Store upgrades► Advertising and marketing to identify potential franchisees ► Evaluating franchisee applicant’s EOIs► Supporting potential franchisees with business planning and application process► Managing approvals► Negotiating legal and financial aspects of the franchise contract

Gold Coast, Queensland, Australia

In this role, I managed operations, training and development for up to 11 corporate stores with responsibility for all employees, sales, profit and CX across all concept stores - Dine-in, Delco (delivery and carry out) and Express. Areas included Gold Coast and Brisbane.

Beenleigh, Queensland, Australia

In this role, I provided general management of a delivery Pizza Hut store with responsibility for operations, budgets, customer service and staffing.

Advanced Management Program In Restaurant Management Course

Certificate Iv In Retail Management

Certificate Iv Training & Assessment