Service Desk (January 2021 to November 2021):As a dedicated member of the Service Desk team at CARD MRI from January 2021 to November 2021, I successfully managed a diverse range of responsibilities:• Utilized KASEYA for efficient handling of tickets, encompassing both Service Requests and Incident Management.• Addressed calls and chats from Bank Clients, ensuring prompt and effective communication.• Executed simple troubleshooting procedures for various systems and applications within CARD MRI.• Escalated client concerns to designated IT administrators, facilitating timely and appropriate resolutions.Technical Support Level 2 (December 2021 to Present):In my current role as a Technical Support Engineer at CARD MRI since December 2021, I have been instrumental in providing robust technical support:• Managed outsourced Core Banking Application Services, including Temenos T24, K2C Application, Igate channels, and Jboss.• Monitored Bank Transactions Backup and Data Backup across all supported banks within the CARD MRI network.• Implemented and oversaw server automations through proficient Shell scripting.• Conducted in-depth analysis by tracing response logs from databases, channels, and T24 applications.• Demonstrated expertise in troubleshooting errors and addressing issues specific to CARD MRI Banks.Certifications:• Completed the Certified NDG Linux Unhatch Course in Cisco Networking Academy, showcasing a commitment to continuous learning and professional development.