Dave Augustine Email & Phone Number

Dave Augustine is a Retired at Information Technology Institute (Iti). He possess expertise in service delivery, customer management, itil, it service management, integration and 21 more skills. Colleagues describe him as "I found Dave Augustine to be an excellent Outsourcing Solution Architect within the HP Managed Services Design and Delivery team. Dave’s abilities and knowledge of the data and telecommunications industry allowed him to craft creative and cost-effective solutions for customer’s telecom and data requirements. Dave continuously strived to broaden his knowledge base about Telecommunications and Data Networks. Over the years I worked with Dave he has always demonstrated leadership and teamwork on each of the deals to which he was assigned. Dave regularly worked exceedingly long hours, as well as traveling on personal time to meet customer and engagement team expectations. With the several opportunities that Dave was part of, he faced numerous issues and opportunities to resolve problems with third parties, internal delivery, and other team members. In every case, he has been focused on the analysis of issue, finding resolution in a timely manner, and assuring management is informed and involved when necessary. Dave is very experienced in resolving issues, negotiating positive outcomes and promoting harmony on the pursuit team. Dave remains calm in the face of adversity, objection, and roadblocks, whether internal or external. Dave recognizes the importance of commitment to customer and team goals by providing focused solutions with supporting documentation. With 25+ years of telecom experience, Dave is familiar with a wide variety of telecom solutions from his years of internal delivery and uses this knowledge and experience, along with discussions with his peers and other resources, to craft winning outsourcing solutions for customer opportunities. There are many other positive attributes that Dave brings to a new employer and I would certainly recommend him to any hiring manager" and "Dave was instrumental in solutioning a multi-million dollar global network (Voice and Data) oportunity for a major pharmaceutical customer based in New York City. In addition to solutioning the deal, Dave ended up running and managing what was sold to the customer successfully during the year that I was on the deal. Dave's indepth knowledge of the technologies and his ability to connect with the customer at all levels made this deal a huge success. Dave formed key relationships with his onshore and offshore teams which enabled success at all levels of the organzation. He mentored and coached his team and others that surrounded him. He would be a great assest to any team/organization."

Listed skills include Service Delivery, Customer Management, Itil, It Service Management, and 22 others.

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  Retired

  Information Technology Institute (Iti)

  Lewisville, Tx, Us