Collaborate with executive stakeholders to define and prioritize technology initiatives, ensuring alignment with the company's strategic vision and long-term plans.Lead the successful implementation of technology projects, ensuring timely delivery, adherence to budget, and achievement of defined objectives.Facilitate strong relationships with key stakeholders, effectively communicating the benefits, impact, and risks of technology initiatives.Evaluate emerging technologies and conduct assessments of existing infrastructure, identifying areas for improvement and cost-effective solutions.Drive change management efforts, including training programs and support for end-users, to ensure smooth technology adoption and minimize disruption.Manage risk associated with technology initiatives, ensuring compliance with regulations and industry best practices.Proactively seek opportunities for process improvement, innovation, and optimization of technology solutions to drive continuous improvement.

Specializing in boudoir, pin-up, glamour, portrait, panoramic and product photography.

Managing the network upgrade for all government sites, province wide.Managing shipping of hardware, installation of cables, risers and core switches.Liaising with each site to inform them of the impact of the upgrade and minimize the amount of down time for each site.

Managed a team of 12 contractors over a 24 hour rotation to migrate users to new Windows 7 computers and provided incident support following the rollout.Communicated and scheduled with multiple sites and power plants throughout the province to ensure deadlines were met.Coordinated all travel to all sites throughout the province, including the power plants.

Imaged, delivered and set up end user machines and ensured that all applications were running properly throughout the Halifax Regional Municipality.Provided on-site support for any issues that the service desk was unable to address remotely.Assisted with the Windows 7 upgrade project.

Provided desktop support for end users.Installed Evergreen computers for various departments at multiple locations throughout the HRM.Worked on a VIPRE Anti-Virus project to ensure that all machines were up to date with definitions, agent software and reporting properly to the console.Resolved tickets that were escalated to the field team.

Provided on-site support, as a member of the SEAL Team, for the migration of workstations from Novell to a Microsoft environment for the Nova Scotia Government.

Troubleshoot most elusive and difficult issues regarding BlackBerry Enterprise Server as an escalation point at a Tier 3 level.Subject Matter Expert for the entire BlackBerry Enterprise Solution.Conducted research and case management independently within a restricted timeframe.Provided consult and training to Associates and tier 2 Technical Specialists.Took on the most difficult and unresolved issues from Associates/Specialists for their respective support departments.Working knowledge of various network troubleshooting tools including Netmon and Wireshark.Performed analysis of messaging server performance for Microsoft Exchange 2003 - Exchange 2010.Worked with the necessary parties for next steps or a resolution to the issue outright via quickfix, or devtask when an undocumented issue arose.Set up and configured unique environments for testing and configuration with various product implementations.Became a known technical resource to teammates and colleagues alike for uncommon issues for multiple product lines.Exceeded all expectations set by management on any given occasion.Assisted new team members in making a smooth transition by aiding with difficult cases, providing next steps, and sharing knowledge.Provided input on training material for Customer Support Operations teams.Led by example on numerous occasions through providing best practices and a sound, analytic approach to troubleshooting for clients.Provided consultation for infrastructure planning, disaster recovery, upgrade and deployment strategies, and mission critical service redundancies for Enterprise clients.

Assisted customers with all aspects of their wireless service including billing and troubleshooting device issues.Acted as an on floor SME, providing assistance to new hires and tenured staff.

Converted images from raster to vector as well as creation and manipulation as needed for design.Created websites using HTML, Flash, PHP and ASP.Graphic design using Corel, Macromedia, Adobe and Microsoft software.

Managed staff of 50+ across 6 departments to ensure that projects were completed and shipped on schedule.Trained staff to company objectives.Created an Intranet as a help desk resource with an administrative back-end for ease of updating.Created a paperless system for tracking orders from sale to shipment while maintaining ISO9001 standards and streamlining processes.