Dave Backman Email & Phone Number

United States

Palo Alto, CA, US

• Directed the strategy and development of new managed endpoint services for HP customers that delivered high customer value, market impact, all founded in innovation and thought leadership. Estimated impact was a 20%.
• Building the cohesive vision, roadmap, product narrative and customer journey mapping for our managed services for HP customer’s endpoint management solutions and services.
• Building go-to-market strategies for new services and solutions, including ongoing lifecycle management of existing services.
• Built the strategy and roadmap for innovative services for a device lifecycle extension service, endpoint continuity service, joiner and leavers service and a sustainable DaaS service for customer consumption.
• New service offerings were projected to reduce HP IT customer spend by 10 to 20%.
• As a participant of the new service intake process, establish business cases, ROI’s and service definitions as a contributor of the new service approval process, which in turn drives investment in new services.

Redmond, Washington, US

• As an Evangelist for the Windows as a Service model for Windows 10 and the early Windows 11 GTM, leveraged my passion to drive awareness and understanding of the new servicing model for Windows with Microsoft.
• Through customer engagement, facilitated customer digitally transform to modern and cloud management while driving adoption of Windows 10 and Windows 11.
• Built a framework to scale the team globally to improve customer, partner and internal field seller engagements.
• Assembled and executed a global Windows Champs community across all seller roles and segments.
• Created and executed a Modern Desktop Immersion workshop that was delivered across the globe.
• Gathered customer insights and feedback on servicing improvements which were fed directly back to the engineering teams.

Redmond, Washington, US

• As an IT Director with Microsoft IT, acted as the Business Relationship Manager between IT and the North America Subsidiary acted as the liaison between the NA Sales leadership team and IT to ensure solutions and.
• Through effective governance and change management, landed new IT solutions and services for the US field sellers.
• Acted as the IT strategic partner for the NA President of Sales to align business requirements with the portfolio.
• Delivered roadmaps on future capabilities, directed the partnership scorecard and delivered quarterly business reviews with the LT and the IT CIO.
• Conducted quarterly business reviews on roadmaps, escalation status, results delivered, deployment plans, bi-directional relationship status, service and solution delivery.
• Through effective governance and change management, reduced deployment impact to the field by 15% an allowed IT to become an enabler of the sales organizations goals and objectives.

Redmond, Washington, US

• As the PM, oversaw the integration the Microsoft acquired companies into back into Microsoft IT, by programmatically managing all IT aspects of large complex Venture Integration projects.
• As the PM, was accountable for establishing the overall integration timeline, budget, project plan, managing the deliver cross-functional team, building relationships with stakeholders, creation of a risk mitigation.
• Scope was inclusive of deal strategic planning, due diligence, governance, compliance, architecture, and delivery execution.
• Business value realization drove the approach, founded in first and foremost, security followed closely by data management and compliance.
• The Microsoft approach was a complete assimilation and retirement of the existing IT infrastructure and integration of the IT team, with a highly empathetic approach.
• Introduced the concept of a playbook that introduced a standardized approach, project template with deliverables, security assessment which formed the foundation of the due diligence process, as well as other re-usable.

Seattle, WA, US

• Responsible for Global Field Service IT Operations, End User Support, Telecom and Teleconferencing Operations, and the Infrastructure Project Management Operations (PMO) team.
• People management of 7 managers for a total team size of 75 IT professionals
• Development, implement, maintenance and execution of all strategic and operational planning, networking, service desk, business plan development, budgeting, resource management, business alignment, staff development.
• As the first Instructure PM for Expedia IT, one big aspect of the job were facility build outs and acquisition integrations as Expedia was in growth mode at the time. In order to make these project repeatable, created.
• As I related to acquisition integrations, created a cross functional team to execute on timely and successful integrations leveraging and ever improving the execution playbook.
• Functioned as the PM on budget, timeline, project plans and physical execution of the various integrations.

Irving, Texas, US

• Responsibilities included driving the IT Infrastructure Project Management team to ensure timely execution of technology implementations as well as lead the Desktop Engineering organization responsible to desktop.
• Directing the group activities of 8 senior level engineers for all activities related to managing the endpoint estate.
• Development the future technology roadmaps, development and execution of business plans from cradle to grave, and marketing group activities and capabilities to upper management and the rest of the organization.
• Development of statement of works for the infrastructure group, architectural design, project management, solutions integration, R&D activities, solution evaluations, vendor negotiations, capacity planning, DR site.