Dave Baer Email & Phone Number

Alpharetta, Ga, Us

o Manage a team of 5 engineers located throughout the country to investigate and resolve the most complex and endemic issues for enterprise customers of the PACS Radiology product - Lowered the open product escalation count by providing faster issue turnaround times, better customer communication, and preventing recurrence of systemic problems by updating/maintaining an internal knowledgebase - Work closely with the Development team to escalate issues and identify bugs – determine priority of fixes and guide deployment of patches - Provide internal consulting services to other teams and departments – such as environment capacity planning for critical accounts, performance optimization, technical audits, and recommended hardware/software purchases - As requested, or within the scope of a particular project, direct engineers from other teams to ensure customer success and issue resolution, including international engineerso Assist Sales with RFPs, as well as audits of existing environments/topology to ensure successful product rolloutso Deliver weekly updates on software releases, patches, and product issues to diverse audiences - Host meetings for senior management to gain visibility into the current issues - Author technical writeups for engineers to apply patches and upgradeso Provide a “one stop shop” for answers within the company - Using a consultative relationship-based approach, field internal and external ad-hoc technical questions - Established tracking for site patches and functional product gapso Provide escalated support to mission critical customers, especially during upgrades or new deployments - Work closely with business owners and CIOs to manage customer expectations and concerns - Coordinate “boots on the ground” customer visits to identify and resolve issues with customer technical resources and end userso Lead customer facing training calls to help address questions on product features, configuration, and sustainability

o Provide around the clock coverage as the final tier of support - Worked on call shifts to provide escalated response when the call center cannot resolve an issue - Communicate with both technical and administrative customer personnel to provide issue resolution and action planso Consult on projects as well as customer sites with long term / endemic problems - Visit customer sites to provide firsthand issue diagnosis and develop resolution plans - Communicate findings and action plan to both the customer and employero Provided internal training to cross functional teams, including new vendor integrations as well as internal product technical guideso Helped to deploy lab hardware on an ad-hoc basis, as well as build/maintain virtual environments for validationo Help Development team reproduce complex/elusive issues and provide writeups for bug identification

Raleigh-Durham, North Carolina Area

o Site issue reproduction and resolution: -Built environment to simulate 10 production sites sharing one volume with snapshot / sync / DR issues. Tested server patch/settings and resolved issue with development -Built environment to validate system support of 10,000,000+ files with 10 directory deep structure. Verified metadata and file data push times, storage retrieval times, and data integrityo Deployed VMware + Dell (Hardware) Edge appliances using Raritan KVM and iDRAC. Tested integrations with AWS/Azure/Cleversafe/etc. cloud-based providerso Performed scale and stress testing using Load Dynamix appliance with high client counts on multiple protocols (NFS/SMB/ISCSI) - 2,000+ clients, 10Gb+ Network, tens of TBs of data -Scripted tests to perform data validation (hash), permissions checking (ACLs/AD), propagation timing, global file lockingo Troubleshooting Windows and Linux servers: -Ex: Core dumps (gdb), Postgres database, event logs, log granularity/rotations, web alerts, etc. -Utilized scripts to monitor system health, comb logs, and report results

Morrisville, Nc

- Design and implement solutions for enterprise distributed applications to ensure architecture, configuration, and technical product specifications are optimized to support and exceed their unique business goals- Leverage deep product knowledge to troubleshoot and resolve escalated client issues, including remote and on-site support when needed- Coordinate with engineers and client teams to understand performance trends and common client concerns to pre-emptively identify potential future issues and advise leadership of recommended improvements- Built and maintain virtualized distributed enterprise environments - Construct predictive models based on performance data to accurately calculate client-specific implementation costs and timelines given their specific business requirements- Conduct self-directed research of current and emerging technologies to advise clients and vendors of how to enhance business deliverables - Deliver product knowledge transfer through multiple presentations to large member audiences of technical non-technical sales teams on new product solutions - Documentation of product solutions, in-house developed tools, and technical guidesPerformance Engineer:- Supported business-driven product design and quality improvement through multiple technical channels: Ex: Measured product performance (Scalability testing program – Load tests, stress tests, endurance tests, etc.) to ensure business requirements are met and validated. Deliver verifiable, real-world data on product reliability and quality- Analyzed enterprise systems on premises and off site to monitor and optimize:Hardware: CPU, Memory, GPU, Enterprise storage (NAS/SAN/Cloud), and Enterprise network (Load Balancing, Firewalls)Software: Server OS (Windows 2008/2012/2016), Web services, Database, individual processes (garbage collection, memory leaks)- Collaborated with cross-functional teams to support implementation timelines and product deployments

o Launched AP Physics program, authored course curricula which passed College Board audit on first submissiono Purchased lab equipment within budget constraints to meet national AP standardso Coached Science Olympiad teamo Coordinated with math department (e.g., calculus-based concepts in science, derivations of common formulas, alternative methods of solving problems)o Presented information to audiences with various levels of subject knowledge

o Mapped the spatial distribution of classical novae in M31 (Andromeda) - working with large astrophotometric data and translational code as part of M.S. thesiso Selected for two consecutive years to teach the summer general astronomy course o Coded computational physics simulations using applied data science techniques (e.g., Genetic algorithm, Multiple-dimension downhill simplex, Monte Carlo simulation, Runge-Kutta integration)o Worked in a Linux based environment to run numerical analysis programs natively

Annapolis, Md

Supported business-driven product design and quality improvement through multiple technical channels:▪ Imported anonymized customer site data to lab environments to simulate client implementationsand upgrades, minimizing risk and expediting timelines▪ Measured product performance (Scalability testing program – Load tests, stress tests, endurancetests, etc.) to ensure business requirements are met and validated▪ Deliver verifiable, real-world data on product reliability and quality

Master Of Science (M.S.), Astrophysics/Astronomy

Bachelor Of Science (B.S.), Physics