Dave Baggette Email & Phone Number

St. Louis, MO, US

St. Louis, MO, US

• Led productization effort to streamline service offerings by developing comprehensive RACI’s and service descriptions for managed services. Effort led to a 15% increase in productivity, ease of sales/consumption, and.
• Reorganized Inoc, NOC/SOC, combining teams with improved oversight and collaboration. Developed KPI’s, reduced alert volume improving productivity and reducing defects by 10%.
• Managed Compliance Team that maintained audits of 15+ disciplines (PCI, SOC1/2, HIPAA, ISO27001….)
• Redefined cyber security posture, deploying cloud-based XDR and SIEM along with regular vulnerability scans to reduce company and customer exposure to ransomware.
• Completed financial project to identify areas of unrecognized revenue or unneeded expenses. Project identified over two million dollars in findings, increasing EBITDA.
• Built Project Management Team of 4 to handle all business on-boarding activities. Established repeatable, consistent processes which led to a 20 percent increase in productivity. Process oriented approach also resulted.

Greater St. Louis Area

• Responsible for all aspects of technology evaluation and deployment to support networks, security, and server administration of managed service provider.
• Completed analysis and implementation of core network upgrade that increased performance and offered new capabilities for customers that increased revenue.
• Implemented corporate wide DDOS solution protecting both customer and corporate assets. Developed offering around solution to offset costs.
• Design data center infrastructure to provide services that meet company SLA of 99.99% of system uptime.
• Established corporate monitoring team which greatly improved ability to isolate and resolve network and system events.
• Implemented event correlation that reduced unneeded support calls and improved employee satisfaction.

• Managed 20 personnel (Operating System Engineers, and Network Engineers) accountable for ongoing maintenance and implementation of projects for new and existing managed services customers.
• Challenged team to research and deploy new technology to integrate customer solutions across diverse vendor platforms.
• Researched and implemented Connectria internet infrastructure.
• Evaluated ISP's, hardware vendors, firewalls, and security products.
• Established hardware and software standards for both internal, and customer application servers.
• Created process for review and approval of “gold” deployment image insuring quality and consistency across servers.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science - Bs, Computer Science

Education record