Dave Bamber Email and Phone Number

Manage 3rd line team and Technology Strategy for Marie Stopes

Having delivered measurable improvements to the MSC team Promoted from MSC Technical Teams Manager to run a Managed Service POD team providing predominately technical escalation and project delivery function across multiple skillsets (Server, Infrastructure, DBA and Networks). More responsible for the Key customer accounts, initiatives in this role very similar to MSC Technical Teams Manager, include the following…• Value add to customers including pro-active recommendations.• Improve service perception to all customers, internal and external.• Direct customer facing Manager for Managed Service and Project Delivery.• Project resourcing for large project deliveries.• Individual development plans for POD Engineers to meet business needs.• Engineer resource planning including cross skilling where necessary.• Improve ticket turnaround times and update quality.• Develop effective and efficient cross team processes and procedures.• Drive improved documentation in all technical disciplines.• Driving major incidents through to successful and timely conclusion, engaging required technical teams as appropriate.• Weekly SLA/OLA reporting.

Overall responsibility for Adapt's Managed Service Centre (MSC) technical teams currently providing 2nd line BAU support and resourcing smaller project to all of their customers in Server, Infrastructure and Networks disciplines.Key initiatives and responsibilities for the role include...Create an MSC one team cultureIndividual development plans for MSC Engineers and Team Leads to meet business needs.MSC Engineer resource planning.Improve MSC ticket turnaround times and update quality.Improve service perception to all customers, internal and external.Develop effective and efficient cross team processes and procedures.Drive improved documentation in all technical disciplines.Evolve the MSC from a 1st/2nd line function to a complete BAU/Provisioning team.

Manager of the backup team who provide backup support and project delivery to all of Adapt’s customers and provide SAN/infrastructure support. • Completed assessment of the current backup estate and identified potential data risk vulnerabilities.• Based on the findings of the above instigated a service improvement plan to improve service, efficiency and reliability.• Driven consolidation of backup solutions and rollout monitoring/management tools such as OPS Centre to reduce FTE requirement.• Produced individual development plans that meet the business and technology needs.• Improved backup success rates to over 99% on the entire estate and implemented formal backup processes to follow that weren’t in place previously.• Moved work to lower cost centre to reduce costs further.• Develop processes and documentation to improve service and team efficiency.• Provide Netapp/SAN support including request work, creating and managing snapmirrors, vFilers, SnapVaults and day to day management.Technical knowledge of the following..NetbackupNetappHDS SANBackup ExecPureDiskVMWareEMC ClariionHP EVASeagate eVaultVeeam

People ManagerInteract with SDMs and account teamsImplement Service Improvement PlansNetappNetbackupHDS SANBackup ExecEMC ClariionHP EVA