Worked the first four months for St. Louis Community Colleges as a contractor with Syllogistics, Chesterfield, Mo.Support workers at the corporate headquarters in Bridgeton, Mo.Upgraded 50 machines from Windows 7 to Windows 10.Replaced 50 - 60 machines with new machines.Assisted Help Desk during the Pandemic to support all remote users.Support 100-125 associates working in-house and remotely.Support PCs, laptops, MacPros, multifunction devices, monitors, wall mounted TVs,check printers, check scanners, desktop scanners, and ShoreTel VOIP phones.Software - Office 365 ( Outlook, Word, Excel, and Teams), WinSCP, pUTTY, SecureFX, Adobe products, FootPrints, Banner, Active Directory, Microsoft Endpoint Manager, Remote Desktop Connection, Quick Assist, Mitel Connection Manager, Mitel, Chrome, Firefox, Edge

Converted 50 Mac users from Parallels to VMware Horizon View machines and placed in pools.Created remote connection documentation and general VMware Horizon virtual machine documentation for Mac.Replaced virtual machines Windows 7 with Windows 10.Administered virtual desktop infrastructure (VDI). Troubleshot, resolved issues, created new machines, and pools 200 - 300 users.Upgraded VMware Horizon View from 7.0.1 to 7.4. Administered 150 network printers. Evaluated, purchased, and installed high volume scanners.

Worked with VMware to do Proof-of-Concept (POC) using VMware View version 5. Upgraded Horizon View Environment version 5.x to 6.x and 6.x to 7.0.1., including the Composer, Connection, and Security servers, vCenter, VMware Tools, upgraded UEM from 9.2.1 to 9.3.Administered virtual desktop infrastructure (VDI). Troubleshot, resolved issues, created new machines, and pools 200 - 300 users.Administered and deployed network printers 150 -300 printers.Led Desktop team to setup offices in Denver and Australia.Desktop lead for annual Disaster Recovery tests.Led upgrade from Internet Explorer (IE) 7 to IE 9, IE 9 to IE 11 for 1200 users.Assisted in upgrade to Office 2007 for 1200 users.Supported Office 2000, 2007, and Office 365 900 - 1200 users.Assisted in upgrade to Windows 7 for 1200 users.Used IBM BigFix for distribution of application and report creation.Deployed and supported desktops and laptops.Created 5- 10 machine images with Symantec Ghost and IBM Image Ultra Builder.

Collaborated with team to test migration from Windows 2000 to Windows 7.Created hardware images with Symantec Ghost for 1200 users.Deployed, upgraded, and troubleshot PCs and laptops for 1200 users.