Dave Bartlett Email & Phone Number

Responsible for onboarding new customers into the VHLCentral Supersite platform and training them on functionality via a three-step series of workshops and supplementary ad-hoc trainings.Oversee the lifecycle of the VHL Pilot Process from initial trainings to generating student and instructor feedback surveys to providing structured check-ins and support throughout the pilot in order to facilitate the permanent adoption of new businessEnsure time-sensitive and emergency requests from customers are handled in a timely manner, acting reactively and with expedience to troubleshoot and rectify and proactively to provide steps to avoid repeat scenarios.Provide exemplary sales support to up to 4 Modern Language Specialists across multiple territoriesResponsible for communicating the latest updates to the 20+ books offered by Vista Higher Learning and to their complementary Supersite platforms, and running "Level Up" workshops designed to educate instructors on these new features upon adoption of a title's newest editionCraft textbook-specific, in-depth "Quick Review" questionnaires for prospective adopters who choose not to pilot a title with the intent of generating thoughtful feedback and analysis with end goal of encouraging use of titles and Supersite platform moving forward.

Responsible for the weekly e-newsletter for the City of Somerville, MA, February 2019-March 2023. Past work includes web content and radio advertisements.

Assisted small-and-medium-sized restaurant operators with obtaining eligible rebates offered by manufacturers via their broadline and independent food distributors on certain goods.Qualified restaurant operators for ancillary programs to help them save money on expenses beyond their food purchasing (i.e. kitchenware, linens, merchant services, etc.).Took ownership of the lifecycle of restaurant operator adoption of Buyers Edge Platform's proprietary food cost management software, including: Qualifying the operator as a viable candidate, leading a demonstration via webinar of all relevant features, and following completion of onboarding, connecting operators to our customer support team while also providing initial troubleshooting and guidance.Worked with stakeholders across the food purchasing and distribution ecosystem to ensure rebate checks for food purchases are being delivered, or that we have accurate operator information to facilitate check delivery.

Greater Boston Area

Responsible for maintaining an active pipeline of prospective clients, fielding inbound sales inquiries, and cultivating incremental value-add sales opportunities across the existing portfolios of Global Payments, TSYS and Cayan Merchant Services clients. Worked in conjunction with non-Global ISOs/VARs to ensure clients in need of complicated, multifaceted merchant services setups received accurate guidance and support. Provided assistance where needed on both client-facing and internal "gray area" tasks that were not designated to any single team but required immediate assessment and resolution. Facilitated the process of legal ownership change for existing accounts to ensure uninterrupted merchant services processing, maintaining high rate of client retention.

Responsible for overseeing a sales staff of up to 11 employees across 1 year-round location and 2 seasonal kiosks. Maintained top-tier sales performance while overseeing day-to-day responsibilities including payroll, staffing, scheduling, basic maintenance and inventory management.