Dave Barton Email & Phone Number

Nottingham, Md, Us

White Marsh, Md

• Manage staff of 110 employees across four NOC centers specializing in HFC (Hybrid Fiber Coax) technology and field technician support including workforce management of 1500 maintenance technicians.• Lead monitoring and market health plans for Comcast NED HFC Network consisting of over 200K Coax Miles, 50K Fiber Miles, and 1Mil Network Actives supporting approx. 8Mil subscribers.• Facilitate the standardization of HFC processes and tools across 5 Comcast regions.• Prepare and Lead network restoration efforts during emergency incidents declared by the Cable Incident Management Team (CIMT)• Direct and manage new application implementation and training for four HFC Desk locations and plant technicians.• Serve as primary point of contact and XOC liaison for technical operations.• Participate in multiple national working groups tasked with standardizing and improving XOC and Technical Operations. • Drive improvements to Key Performance Metrics for network reliability and improving the customer experience.

White Marsh, Md - New Castle, De

• Directed two XOC centers of over 100 employees in the Beltway and Freedom regions responsible for monitoring the HFC and Regional Area Network including over 100K miles of plant, 700K Active devices, 600 CMTS, 600 CRAN Routers, 15 local telephony switches, 5K Wi-Fi Devices, 200 Facilities, and linear video and VOD gear supporting 4 million subscribers.• Optimized scheduled maintenance and change management processes including SMOP verification and approvals prior to implementation.• Partnered with local line technician to concept and design the Comcast patented National Watchtower plant monitoring and workforce management system which contributed to the Eastern Division performing 500K less service calls YOY, representing an opportunity savings of $22.5M.• Launched the National Watchtower application by performing over 25 technical operations roadshows and training sessions. • Supported complete regional Wi-Fi audit of over 5K devices.• Completed corporate standards and operating audit resulting in only one formal documentation which was best in class. • Performed complete audit of Freedom XOC Center following interim Director Assignment resulting in maximized efficiencies and the reduction of employee overtime by 61% YOY.• Lead prioritization and service restoration effort for multiple critical network incidents including Hurricanes Sandy and Irene.• Developed relationships with 3rd Party companies including power (BGE/Pepco) and fiber (Level3/ATT) to drive better partnerships on outage restoration.

White Marsh, Md

• Developed original concept and built first network monitoring center (LMC) supporting the Atlantic Division including HFC, RAN, and Facilities monitoring.• Implemented Comcast’s first standardized network element monitoring platform (Spectrum).• Operationalized first HFC monitoring program utilizing data from the Cable Modem Termination System. (CMTS)• Utilized first power supply monitoring system to perform proactive reliability testing.• Managed a maximum of 30 employees and all NOC functions and activities including network monitoring, field technical support, and reliability reporting.• Integrated dispatch and network monitoring teams and platforms for the Comcast Adelphia acquisition in 2007.• Consolidated outage and plant tech support from 6 system level dispatch centers into LMC monitoring center successfully transitioning over 20 employees.• Developed first scheduled maintenance approval engine and processes for effective and controlled change management.

White Marsh, Md

• Coordinated day to day operations for dispatch and technical support of field technicians for the Baltimore Metro Cable System.• Supervised dispatcher team, prepared schedules, team meetings, performed ticket QC, and handled customer escalations for 24 hour center.

White Marsh, Md

• Routed and dispatched Comcast @Home field technicians supporting installation and trouble call activities. • Performed cable modem and basic IP troubleshooting for technicians and customers.

Bachelor’S Degree, Political Science And Government, Cum Laude

High School, General Studies, 3.6