Dave Bates Email and Phone Number
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My current role centers around building and maintaining value-based relationships with the customers throughout the account lifecycle, ranging from ensuring ease of doing business to promoting solution utilization. We are engaged in solution design through onboarding, provisioning, service launch, ongoing adoption and evolutionary product engagement. The focus is always on ensuring customers realize the full value of our technical solutions.
Spectrum Enterprise
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Major Account Manager - HealthcareSpectrum Enterprise Jun 2023 - PresentStamford, Ct, Us•Help hospital networks address their critical business issues with technological solutions•Sell products and services to improve healthcare processes and patient care.•Tailor modern enterprise technology solutions to the needs of some of the biggest U.S hospital networks•Conduct consultative needs analyses with clients•Identify growth opportunities within client base•Monitor market developments and discuss with my clients•Deliver product proposals to key decision makers •Cultivate relationships with new and existing contacts •Qualify new leads and request site surveys to determine serviceability •Proficient with computer networking, LAN, WAN and high-capacity and fiber-connected networks. -
Customer Success ManagerWindstream 2021 - Jun 2023Little Rock, Ar, Us•Proactively engage customers to provide product and feature updates•Improve usage of product features through facilitated product training•Deepen and expand customer relationships using real-time insights into customer needs•Onboard, train, and drive customer utilization of the WE Connect Portal, including continuing education as features and capabilities are enhanced •Act as concierge and voice of the customer during the order requirements gathering, provisioning, service acceptance, and first bill review.•Identify any risks to customer success then develop, implement, and complete the cross functional mitigation strategy•Take proactive action to minimize service and account churn, and drive revenue realization•Identify knowledge gaps and work internally to mitigate future risks•Provide training, service assessments, and tips on our feature-rich, SaaS solutions•Shepherd our customers through technology planning and orchestration to ensure they receive what they expect, when they expect it -
Senior Customer Advocate (Account Management)Windstream Aug 2019 - 2021Little Rock, Ar, Us•Identify the customer’s critical business issues and introducing appropriate solutions to address their concerns• Demonstrating and Implementing best-in-class products and services such as SD WAN and Officesuite HD Meeting -
Data Center Lifecycle ManagerNetrality Data Centers Mar 2018 - Aug 2019Miami Beach, Fl, Us•Own and manage the data center sales cycle from lead generation through renegotiation•Work closely with Channel VP and Director of Marketing to grow our robust channel sales program•Support an ecosystem consisting of internet service providers (ISP), cloud service providers (CSP), content delivery networks (CDN), managed service providers (MSP), and Infrastructure as a service (IAAS)•Present, Discuss, and Assist with implementation of Hybrid Cloud Solutions•Identify solutions, support, and geographical data center that best suits the client’s business goals•Learn about the state-of-the-art and cutting-edge technologies and technology companies that are entering the technology world•Present Edge Computing Solutions, driven by the move to 5G and Internet of Things (IOT), to reduce latency and improve quality of service•Develop strong, strategic relationships with C-Level executives and key decision makers to get their buy-in on solutions and renegotiations•Position Netrality assets and services to grow our strategic footprint in St. Louis, Philadelphia, Houston, Chicago, and the Kansas City Markets•Explore potential partnerships to collaborate and expand our ecosystem -
Account Manager IiWindstream Enterprise 2013 - 2018Little Rock, Ar, Us•Present, Sell, and Implement Wan, UCaaS, SD-Wan, MPLS, Data Center, DDOS Mitigation, PCI Compliance, Managed Security and Cloud Solutions•Work with engineers to design complicated multi-site MPLS networks, disaster recovery plans, and cloud service solutions•Identify ways to avoid churn through contractual negotiations •Utilize time management skills to oversee various stages of numerous projects occurring simultaneously•Present design/solutions to customers and negotiate with a focus on closing/retaining their business•Call in to base of accounts, identify customer needs, present solution/s, process orders, oversee implementation, and continue to manage the account going forward•Create strong relationships with C-level executives leading to multiple sales/additional business opportunities•Collaborate with direct sales team to identify and implement new strategies for existing clients -
Account ManagerDish Network 2011 - 2013Englewood, Co, Us•Provided strategic support to multi-state client base by developing business processes and system solutions for various projects, from conceptualization to implementation•Exceeded annual quota due to strong analytical thinking, proactive leadership, and consistently meeting deadlines•Finished multiple months in the top 3 of the Sales Matrix, consisting of over 60 different territories•Facilitated comprehensive trainings on various facets of DISH Network, successful selling techniques and general business acumen•Prospected businesses to present them with opportunities to offer Dish as a primary or secondary solution•Developed a comprehensive knowledge of Dish Network products and the video delivery industry from continued education, training, and self-education•Formulated support plans and negotiated with vendors and corporate sponsors to hold impactful and cost-effective events -
Rental ManagerEnterprise Rent-A-Car 2008 - 2011St. Louis, Mo, Us•Prospected local body shops, insurance agencies, dealerships, and businesses to assess rental needs and procure contractual commitments•Demonstrated strong closing abilities with 10 monthly sales awards in a 17-month time frame•Developed strong analytical and problem-solving skills, multi-tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision•Monitored branch overhead, gross costs, rental rates, and damage reports •Increased fleet by 50% after 6 months on the job•Trained and developed six management assistants for future promotional opportunities•Established a sales culture that led to operational profit on a monthly basis -
Management TraineeEnterprise Rent-A-Car 2007 - 2008St. Louis, Mo, Us*Won 11 monthly sales awards in a 17 month time frame -
InternEnterprise Rent-A-Car 2004 - 2006St. Louis, Mo, Us -
Vehicle Service AttendantEnterprise Rent-A-Car 2003 - 2004St. Louis, Mo, Us -
Shift ManagerBlockbuster 2001 - 2003Denver, Colorado, Us
Dave Bates Skills
Dave Bates Education Details
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Saint Louis UniversityPolitical Science/International Studies
Frequently Asked Questions about Dave Bates
What company does Dave Bates work for?
Dave Bates works for Spectrum Enterprise
What is Dave Bates's role at the current company?
Dave Bates's current role is Leveraging technology to provide a better experience for the patients and providers leading to improved health outcomes and cost-efficiency.
What is Dave Bates's email address?
Dave Bates's email address is da****@****ail.com
What schools did Dave Bates attend?
Dave Bates attended Saint Louis University.
What are some of Dave Bates's interests?
Dave Bates has interest in Children, Economic Empowerment, Politics, Education, Animal Welfare, Health.
What skills is Dave Bates known for?
Dave Bates has skills like Sales, Account Management, Sales Operations, Training, Customer Retention, Customer Service, Marketing, Sales Management, Direct Sales, Sales Process, Customer Satisfaction, Cold Calling.
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