Consultative resource in support of external project management and requirements gathering. Responsible for technical documentation by translating client-provided workflow charts to business requirements for client approval.Collaborated with client IT department, Encompass system admin, and internal developers to draft functional specifications to automate HELOC origination processes.

Responsible for the executive leadership of both the Encompass Support Desk team, comprised of 2full time employees, and the Encompass Tier 3 Admin team, which included 5 full time system admins,3 contract system admins and a developer.The Encompass support teams maintained 3 active and 5 legacy Encompass production instances supporting over 300 loan officers generating over 600 loans with a volume of $222 million per month.Implemented agile Sprint management in Jira to reduce the Encompass systems enhancement backlog from over 140 to 40 tickets within the first 6 months.Responsible for change management tracking using ServiceNow.

Served as sole Certified Encompass Administrator within the bank.Set up and maintained a Jira ticketing system for all Mortgage IT change management includingEncompass’ systems updates and enhancements. Responsible for change management tracking andtesting via ServiceNow and Application Lifecycle Management (ALM).Significant Projects achieved include URLA 2020 transition, LIBOR deprecation, Encompass to LoanServ API Integration, Encompass CRM implementation, Encompass SSO configuration, SnapDocs Integration, HUD Electonic Binder submission, Windows Server 2008 upgrade to 2019 for application and data servers.

Certified Encompass Administrator Provide Project Management with new LOS installations including configurations, set-ups, preparationand implementation of SOWs, testing and training specific to client specifications.Prepare Statements of Work and Functional Specifications for specific client projects to include butlimited to exports, imports, plugins, third party integrations, custom input form, etc.Provide analytical assessments of Client’s business process to prepare and deliver recommendationsfor clients through remote and onsite site visits.Perform System Administrator Health Checks and prepare recommendations for clients to improveperformance and increase efficiencies by adopting best practices for their business practice in theEncompass and other LOS.

Executed a strategic plan that grew the bank’s mortgage lending model from a strictly brokerage operation to a delegated Freddie Mac, USDA, FHA and VA seller/servicer while at same time implementing efficient processes that adhere to best practices and maintaining tight controls to conform to all regulatory and compliance requirements. Responsible for the overall administration and configuration functions for all features of Ellie Mae Encompass® 360 Banker Edition across the complete enterprise from originations through servicing.Review relationship agreements and perform due diligence analysis for new and existing vendors, and act as the bank’s liaison with its lending partners and service providers.Provided back-up support to the processing, closing, funding, and secondary staff during periods of employee absence and periods of high volume originations to ensure operational turn times and loan production standards are met.