I am an A+/Network+ certified IT professional with 15 years of experience in fairly diverse environments. At Enterprise Holdings I was hired as a Tier II specialist, After two years was promoted to Lead, where I developed and led the Command Center function in the Technical Support center. More recently I was the IT admin and single point of contact for all technology issues at a company with 22 stores in Missouri which involved quite a bit of travel to the sites for maintenance, installs, troubleshooting and repair work. I currently work as a Tier II technician for an MSP providing remote support for small and medium sized businesses.While I work well with a team and have experience communicating with people from all backgrounds, I also work very well independently and am a self starter. In addition to my IT work, I have run a successful wedding business for the last several years which has won numerous awards. I've developed a reputation for delivering services with a high degree of professionalism in a manner that exceeds customer expectations. While the business is not necessarily directly related to my IT work, my many favorable reviews from satisfied clients speak to my character and the dedication to quality that I bring to whatever I do.