Dave Becherer Email & Phone Number

Remote Support technician for a Managed Service Provider supporting St. Louis based small and medium sized companies. Provide quick response to all support including but not limited to: Providing solutions and resolving issues related to Domain and Active Directory services (accounts and permissions, logon scripts, file and printer sharing, and server hosted line ofbusiness applications). Server OS range includes Windows 2003, SBS, 2008 and 2012r2. Performing Server management tasks including contracted monthly maintenance and updates aswell as responding to Autotask monitoring alerts (escalating to a level 3 technician or dispatching on site support when required.) Implementing and supporting Remote access solutions such as VPN and RDP (SonicWALL and Araknis among the firewall vendors we encounter as well as RADIUS implementations). Providing remote and in-house (bench) desktop, laptop, mobile device and peripheral support.Operating System (Windows 7 and Windows 10), application support, virus removal and hardware support. Supporting a range of email solutions (Microsoft Office 365, On Premise Exchange, and our own locally hosted POP3/IMAP)

Greater St. Louis Area

Dave is a premier wedding pianist in the St. Louis area and has won awards year after year from both WeddingWire and The Knot. He is the area's TOP CHOICE for ceremonies, cocktail hours and receptions!Dave has been a serious student of the piano for more than 30 years. After many years of classical piano study, He obtained his degree in Jazz Studies from Webster University, studying with the legendary jazz pianist, Carolbeth True. Dave has 20+ years of experience as a professional pianist.He has performed for thousands, and regularly plays with the top musicians in the area. As a professional wedding pianist he has performed hundreds of ceremonies and cocktail hours. His diverse musical background makes him a very versatile pianist and allows him to authentically play in any style.

Branson, Mo

The only tribute to the Trans Siberian Ochestra. The group toured the Midwest performing for sold out crowds for 9 years. In this 10th year, the group is performing in Branson. We did as summer run at Music City Theatre.

Single point of contact for all technology issues for a tanning company with 22 stores in Missouri. Managed PC inventory, handling purchases, maintenance and repairs for all PC’s, software and peripherals. Performed remote and on-site troubleshooting and repair for all machines. Setup and maintained nightly off-site backups for POS system databases. Executed several large scale implementations including: Company-wide PC refresh. Transition from DSL to Broadband internet solution at all stores. Installing wireless internet solution for all stores. Installing hardware firewall/VPNs (SonicWALL).

Essentially I'm the point of contact for technology issues at Bellerive elementary school. I also teach computer skills to kids from 1st through 5th grade. I love the educational environment!

Hired to formalize and implement the Command Center function in Field Support. This involved: Creating tools and processes governing Outage / Event Communications,  Defining Roles and Responsibilities and their coordination to ensure 24/7 coverage as well as the required skillset for the participants.  Creating Documentation for all aspects of the function Training all participants Coordinating the implementation and its communication plan. I now provide ongoing coaching and feedback to participants to ensure Command Center performed consistently on a 24 hour basis. Have developed Event Impact Analysis functions and produced yearly and monthly outage reports showing frequency and impact of outages by technology owner, bringing high impact trends to the attention of Senior Management. I also worked with technology owners in IT to ensure Events and trends had needed visibility.

Provided Tier II problem resolution for escalated Incidents in a large company with a complex technical environment, servicing 66,000+ employees in diverse locations across North America and Europe. Provided: In depth remote troubleshooting of all issues escalated from other tiers in the support organization. Coordination with technology owners and business partners to find solutions for escalated incidents with no known resolution. Analysis of trends in the technical environment to Tier III and other N Tier groups so that root cause could be determined. Support readiness preparations by aiding the transfer of knowledge to first level support teams, developing and delivering training and other appropriate means. Provided Technical leadership and guidance technical guidance to Tier I Analysts and Seniors. Acted as subject matter expert for various projects in Field Support

Provided Tier II software and hardware support with a team of 8 other support specialists for approximately 2500 users in a mixed Windows NT/2000 Pro environment.

Single point of contact, providing phone and desk side support for 300+ users in an environment comprised of Windows NT, 2000 Professional, XP and Windows 95/98. Built, deployed, and supported all systems that went onto the production floor, including Dell Dimension and Optiplex workstations, IBM Thinkpads, Dell Latitudes and Inspirons.

Coordinated support for 1500+ users in a multiplatform environment comprised of Windows NT/Novell, Unix, Mac OS and MVS 390 Mainframe.