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Dave Belch is listed as Versed IT manager seeking new challenge based in Royal Oak, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Dave Belch.
Dave Belch previously worked as Oracle Hyperion EPM Manager at Secure-24 and Oracle Hyperion EPM Engineer at Secure-24. Dave Belch holds Master Of Business Administration - Mba, Information Technology Project Management from Walsh College.
I have over 20 years of IT education and experience ranging from data entry to running a global software project delivery team.My extensive experience in customer service, critical issue resolution, project delivery management and Tier 1 software support make me a valuable resource.With a Bachelors degree in Management Information Systems and an MBA in IT Project Management I continue to challenge myself and look for the next opportunity to take my experience to the next level.
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United States
Maintain team of 15 engineers across three countries/time zonesAdminister numerous simultaneous global projects, adhering to vast scopes and intense deadlinesManage Change Approval Board for entire division following strict security and risk guidelinesDevelop department wide documentation platform for software support and project deliveryReduce ticket count by 40% through automated landscape maintenance and backup
Southfield, Michigan, United States
Build Hyperion EPM landscapes according to customer driven specificationsTroubleshoot Priority 1 outages 24/7 with multiple US and offshore teamsCreate on boarding standards and training for new hiresConstruct landscape and support protocols as standards implemehnted across all customers
Southfield, Mi
Founding member of Quality Management team for Secure-24Create company wide knowledgebase with troubleshooting articles, network diagrams and account management documentationInstitute a ticket review process for quality assurance
Provide Level I and II technical support for customers around the globe. Troubleshoot and resolve business critical systems 24/7. Assist users with application issues and desktop support. Work with engineers and system administrators on maintaining hosted applications, servers, backups and network architectures. This is handled in a development, quality and production environment.Managed systems include but are not limited to Windows Server 2003 and 2008, Linux, Windows XP, Vista and 7, VMware and Citrix. Software includes MS Office 2003-2010, Outlook, Access, SAP, Hyperion, Peoplesoft, Exchange 2003-2010, Dell Open Manage, RSA Security, FTP, Dameware, VNC, Networker Backup Management and AS400.
Provide technical support for cloud based Microsoft Online Messaging, including Outlook, Communicator, Sharepoint and Live Meeting. Collaborate with Engineers, Administrators and front end users on issues with installation, configuration, upgrades and usage. Follow corporate communication standards and procedures, including security, licensing and policy adherence.
Adjust company wide IT controls based on operational needs and processesEstablish policy governance for all IT related equipment and proceduresMaintain asset deployment and inventory on all company equipmentManage all mobile connectivity including laptops, cell phones, PDA’s and aircardsDevelop knowledgebase of company processes, customer, vendor and other vital information
Technical Support AnalystProvide worldwide desktop support on a first contact, sole resolution basisDiagnose PC, printer, PDA, networking equipment, telephony and other hardware issuesAnalyze and resolve advanced networking problems affecting executives and entire officesCross-trained with upper level support for advanced hands-on troubleshootingDeveloped Disaster Recovery Plan for IT Service Desk
Activities and Societies: Alpha Kappa Psi professional business fraternity
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Dave Belch is listed as Versed IT manager seeking new challenge.
Dave Belch is based in Royal Oak, Michigan, United States.
Dave Belch has worked for Secure-24, Kelly Services, and Lifestyle Lift.
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Dave Belch holds Master Of Business Administration - Mba, Information Technology Project Management from Walsh College.
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