Product Manager for Value Added Services. These include EAP, Funeral Planning and Will Preparation, Travel Assistance, Health Solutions.

Support Medical Device Sales Representatives and Hospital Accounts in in their daily activities by providing sales reports, performing audits, issuing credit, and managing trunk stock inventory for the sales force and consignment inventory levels for hospital accounts through the use of SAP. • Consistently completed a high level of workload in a fast paced environment through utilizing strong organizational skills, an ability to multi task at a high level, solve complex problems, and maintain constant communication with partners in the organization.• Constructed the Covidien Sales Support Representative training manual for new employees.• Established the pilot role of Consignment Inventory Manager in which I was responsible for the following.o Streamlined the consignment audit process by combining the roles of a Support Rep and Field Inventory Manager in an effort cut down the risk of expired devices being implanted in patients.o Built multiple databases to aid in identification of at risk devices that have shown up in consecutive audits, and tracking of expired consignment.o Generated reporting and presented findings to Sales Leadership.

Managed the client implementation of CRM tools for large banking and law firm customers. Tested, trained, and communicated with customers post go-live implementation to ensure satisfaction.• Collaborated with the Pre Implementation team during the testing phase. • Traveled to client site at the go-live to train clients in the usage of CRM tools. • Audited client accounts to find system updating errors.• Aligned internal documentation to match client CRM solutions.• Provided troubleshooting support, documented errors, and issued reports to IT and Production teams.