Dave Benway Email & Phone Number

Denver, CO, US

Los Angeles, California, US

New York City, Düsseldorf, Tampa, Hamburg, Darmstadt, North Rhine-Westphalia, DE

• Work with customers, prospects. partners and internal/external stakeholders to identify, design, develop and deliver integrations based on vivenu’s open API architecture. and optimize the implementation of the Vivenu.
• Work collaboratively with various internal (sales, partnerships, customer service, engineering) and external stake holders (customers, partners, agencies) to identify specific requirements and develop detailed.
• Build proof of concept applications to assist clients and partners with the visualization of the proposed integration and to identify potential security or compliance risks
• Develop automation tools utilizing the system APIs to assist Customer Experience team in managing large operational challenges and to test proof of concepts solutions (Node.js, Typescript, C#)
• Lead, build, scale and train the Solutions Engineering team
• Test integrations for reliability, security, recovery (if failure occurs), performance and scalability

Madison, WI, US

• Evaluate Individual and Business customer’s risks and needs to align insurance products that help them protect what matters most
• Identify growth opportunities and align marketing strategies accordingly, reporting progress to financial and business stakeholders
• Establish and track key sales metrics daily with agents to keep the team focused toward achieving monthly goals
• Monitor Insurance Claims and help customers navigate through the process
• Annually review risks, coverage, discounts, billing options and life changes with existing customers and recommend changes as appropriate
• Manage day to day operations including payroll, bookkeeping, accounting, and monthly cash flow

Denver, CO, US

• Drive operational and profitable growth for the business by developing innovative technology strategiesOversee all operational aspects for multi-million dollar company that sells and processes tickets for venues such.
• Develop and align operational strategy to corporate goals.
• Lead 20+ customer service and operational personnel to high performance by conveying trust, transparency, and accountability.
• Develop business and product management plans, prioritization of product features, conduct market research, analyze return on investment (ROI), and assess project costs for cloud-based (AWS and Azure) and mobile app.
• Led suite lock hardware overhaul project that improved suite security and customer ease of use.
• Evaluated and implemented ground-breaking cloud ticketing system, transforming the consumer experience with innovative technology that gained a larger audience share.

• During economic downturn, convinced Board of Directors to sell the company rather than go defunct. Seamlessly transitioned 10 customers (including Hockey Canada) and all assets (hardware and software) to new owners.Led.
• Solicited buyer and solidified significant asset purchase of the company. Seamlessly transitioned 10 customers (including Hockey Canada) and all assets (hardware and software) to new owners.
• Prior to company sale, oversaw all operational aspects.
• Reversed negative performance and improved cost management by developing and executing business plan, resulting in break-even fiscal year.
• Managed operating budget of over one million dollars and led 10-member team of operations professionals.
• Developed sales strategy focusing on new client acquisition resulting in 4 major clients annually.

• Released 25 major enhancements over 8-year period, addressing high-demand, rapidly changing ticketing landscape.Served as key member of Integration Management Office (IMO), overseeing product integration activities.
• Led 12-member product management team working in collaboration with the engineering team, customer and consumer insights, and industry trends to develop product vision and roadmap.
• Evaluated buy, build, or partner strategies and negotiated over 10 hardware and software contracts
• Owned product revenue performance, driving new business development opportunities working closely with Sales with an estimate $300K per client profit by integrating the company’s ticketing solution with custom Business.
• Oversaw software development lifecycle (SDL) processes, utilizing waterfall hybrid, agile, and scrum methodologies for a product portfolio spanning B2B and B2C customers utilizing a broad spectrum of database and.
• Implemented bi-weekly sprint releases, as well as quarterly and annual releases.

Houston, Texas, US

Designed, generated and executed test plans. Led automated testing and data conversion team. Manage tool selection for lab installations and client simulation environments. Assist team with technical review and specification documentation.

Houston, Texas, US

Designed, generated and executed test plans for software projects. Interface with various levels of management and test engineers to develop technical specifications, troubleshoot issues and ensure appropriate test coverage. Led automation test team that introduce remote lab reconfiguration, automated build verification testing and virtualization. Led test.

Høvik, Oslo, NO

Provided second line support for International Help Desk. Diagnosed and resolved network, E-mail, software and hardware problems. Planned, scheduled and implemented manual and automated hardware upgrades.

Wayzata, Minnesota, US

Worked in the Ohio manufacturing facility to produce steel products. Moved to Minneapolis sales offices to develop holistic view of the business. Moved to Houston to continue business overview as a sales representative at a production facility.