Work with customers, prospects. partners and internal/external stakeholders to identify, design, develop and deliver integrations based on vivenu’s open API architecture. and optimize the implementation of the Vivenu ticketing platform.• Work collaboratively with various internal (sales, partnerships, customer service, engineering) and external stake holders (customers, partners, agencies) to identify specific requirements and develop detailed integration plans• Build proof of concept applications to assist clients and partners with the visualization of the proposed integration and to identify potential security or compliance risks• Develop automation tools utilizing the system APIs to assist Customer Experience team in managing large operational challenges and to test proof of concepts solutions (Node.js, Typescript, C#)• Lead, build, scale and train the Solutions Engineering team• Test integrations for reliability, security, recovery (if failure occurs), performance and scalability• Maintain a working knowledge of other ticketing system offerings to maintain functional parity and identify areas of competitive advantages• Generate documentation (i.e., functional workflows) for clients and partners to follow as they develop their custom solutions (two examples are POSTMAN collections that provides a full sales flow walk-through as a baseline for custom sales flows and flow charts for custom payment gateway integration)• Educate the sales and customer service team about the integration process, data checkpoints and potential limitations with the API/Webhook functionality• Implement client SSO strategies using industry standard protocols (SAML 2.0, OpenId) • Assist clients with disparate data sets to help identify a system of record, aggregation, segmentation, cleansing, warehouse/management strategies

• Evaluate Individual and Business customer’s risks and needs to align insurance products that help them protect what matters most• Identify growth opportunities and align marketing strategies accordingly, reporting progress to financial and business stakeholders• Establish and track key sales metrics daily with agents to keep the team focused toward achieving monthly goals• Monitor Insurance Claims and help customers navigate through the process• Annually review risks, coverage, discounts, billing options and life changes with existing customers and recommend changes as appropriate• Manage day to day operations including payroll, bookkeeping, accounting, and monthly cash flow• Foster local relationship by participating in service organizations and community involvement• Treat every customer with the honesty, respect, dignity, and integrity they deserve

Drive operational and profitable growth for the business by developing innovative technology strategiesOversee all operational aspects for multi-million dollar company that sells and processes tickets for venues such as the Pepsi Center, Dick’s Sporting Goods Park, Paramount Theater, the Denver Nuggets, Colorado Avalanche, Colorado Rapids, Colorado Mammoth, and other third-party clients.• Develop and align operational strategy to corporate goals.• Lead 20+ customer service and operational personnel to high performance by conveying trust, transparency, and accountability.• Develop business and product management plans, prioritization of product features, conduct market research, analyze return on investment (ROI), and assess project costs for cloud-based (AWS and Azure) and mobile app ticketing products. • Led suite lock hardware overhaul project that improved suite security and customer ease of use. • Evaluated and implemented ground-breaking cloud ticketing system, transforming the consumer experience with innovative technology that gained a larger audience share. • Rebuilt mobile app scanning technology with ticketing vendor that improved customer ingress, created redundancy, and expanded scanning capabilities where internet access was not available.• Review and negotiate contracts ranging in value from thousands to millions of dollars. Hold vendors accountable to project deliverables (timelines and budget).• Interface with external software development teams to collaborate on product requirements, scalability, and integrations.• Reduced fraudulent credit card activities by creating new department implementing effective tracking and verification processes.• Built custom tools using C# (.NET) to identify potential fraud and discount abuse with real-time text notification.• Served as Panelist at the 2017 AXS Sports Facilities and Franchises and Ticketing Symposium (Getting Fans Into and Out of the Building Safely and Securely: How Technology Can Help).

During economic downturn, convinced Board of Directors to sell the company rather than go defunct. Seamlessly transitioned 10 customers (including Hockey Canada) and all assets (hardware and software) to new owners.Led operations, engineering, and technology development for privately held online event ticketing company utilizing the Veritix (AXS) ticketing solution via SaaS model. • Solicited buyer and solidified significant asset purchase of the company. Seamlessly transitioned 10 customers (including Hockey Canada) and all assets (hardware and software) to new owners.• Prior to company sale, oversaw all operational aspects.• Reversed negative performance and improved cost management by developing and executing business plan, resulting in break-even fiscal year.• Managed operating budget of over one million dollars and led 10-member team of operations professionals.• Developed sales strategy focusing on new client acquisition resulting in 4 major clients annually.• Facilitated implementation, training, and support services for new and existing clients • Oversaw all G&A activity such as accounts payable, accounts receivable, forecasting, and budgeting.• Built custom B2C French version of ticket sales website utilizing C#, ASP .NET, Java, and Microsoft SQL Server to facilitate Hockey Canada's Governmental regulatory compliance• Managed B2B and B2B2B relationships via our largest client Hockey Canada, managing international events at major venues throughout Canada.

Released 25 major enhancements over 8-year period, addressing high-demand, rapidly changing ticketing landscape.Served as key member of Integration Management Office (IMO), overseeing product integration activities including rationalizing and aligning product roadmaps. Developed cross-sell and up-sell strategies, successfully achieving client adoption of innovative technologies. Oversaw product management, engineering, and business development teams.• Led 12-member product management team working in collaboration with the engineering team, customer and consumer insights, and industry trends to develop product vision and roadmap.• Evaluated buy, build, or partner strategies and negotiated over 10 hardware and software contracts• Owned product revenue performance, driving new business development opportunities working closely with Sales with an estimate $300K per client profit by integrating the company’s ticketing solution with custom Business Intelligence and Analytics solution built on Microsoft Dynamics.• Oversaw software development lifecycle (SDL) processes, utilizing waterfall hybrid, agile, and scrum methodologies for a product portfolio spanning B2B and B2C customers utilizing a broad spectrum of database and coding technologies. • Implemented bi-weekly sprint releases, as well as quarterly and annual releases.• Created implementation process, focused on scalability, reliability, and flexibility; improving client onboarding timeline and accuracy by 150%. . • Directed product implementation for 3 NBA buildings and 2 Division 1 Universities.

Designed, generated and executed test plans. Led automated testing and data conversion team. Manage tool selection for lab installations and client simulation environments. Assist team with technical review and specification documentation.

Designed, generated and executed test plans for software projects. Interface with various levels of management and test engineers to develop technical specifications, troubleshoot issues and ensure appropriate test coverage. Led automation test team that introduce remote lab reconfiguration, automated build verification testing and virtualization. Led test automation team identifying and developing tools and process for efficient build and release testing. Spent three months on Microsoft's Redmond campus as corporate/software liaison, assisting with the transition of Microsoft Operations Manager (MOM) Security Systems software.

Provided second line support for International Help Desk. Diagnosed and resolved network, E-mail, software and hardware problems. Planned, scheduled and implemented manual and automated hardware upgrades.

Worked in the Ohio manufacturing facility to produce steel products. Moved to Minneapolis sales offices to develop holistic view of the business. Moved to Houston to continue business overview as a sales representative at a production facility.