Dave Bevan Email & Phone Number

Line manage a training team of 10 across the UK including recruitment, selection, induction and on-going development across the organisation. Restructured team to ensure relevant support to business units.Implemented Customer Service training for over 1000 attendees in 6 months supporting an improvement in Customer Service.Implemented skills matrix for all job roles.Implemented a people brand based on organisations values.Implemented The National Express Manager Journey a… Show more Line manage a training team of 10 across the UK including recruitment, selection, induction and on-going development across the organisation. Restructured team to ensure relevant support to business units.Implemented Customer Service training for over 1000 attendees in 6 months supporting an improvement in Customer Service.Implemented skills matrix for all job roles.Implemented a people brand based on organisations values.Implemented The National Express Manager Journey a management programme with over 60% of mgrs attended within 6 months of design, covering key management subjects including; managing people, absence, coaching and personal management skills. Implemented online video streaming support for Line managers.Implemented e-learning platform for the organisation, including sourcing, negotiating and integrating the system into the learning agenda of the businessInvolved in group-wide ‘model driver’ project working with colleagues from the UK, Spain and North America to design an advanced driver programme across the whole group. Implemented an 18 month pilot programmeImproved Certificate of Professional Competence (CPC) delivery and output. Changes to content and structure. 50% increase in attendance from previous year. All drivers achieved their CPC requirements by September 2013.Recruited and managed the Graduate Programme, including scheduling activity, reviewing progress and offering support on an 18 month programme for graduates to join UK Coach. Of the first batch of graduates recruited in 2012, all have moved into management or specialist roles within the business.Management of £550k learning budget - year to date saving of 15%. Implemented a preferred supplier agreement average saving of 30% on attendance.Revised all inductions within the business including corporate, Customer Service and contact centre to ensure uniformity and enhanced intro to the business. Show less

Implementation of a Leadership Fundamentals programme including workshops 121 coaching and mentoring. Results have shown an increase in performance management and promotion for 40% of attendees to date.Responsible for senior management coaching and mentoring including observation of 121s and suggesting better process to support the development of the business and individuals against identified needs.Identified the need, designed and delivered a coaching programme across the organisation… Show more Implementation of a Leadership Fundamentals programme including workshops 121 coaching and mentoring. Results have shown an increase in performance management and promotion for 40% of attendees to date.Responsible for senior management coaching and mentoring including observation of 121s and suggesting better process to support the development of the business and individuals against identified needs.Identified the need, designed and delivered a coaching programme across the organisation which has shown a positive improvement in the on-the-job development of individuals that is fully integrated and measured via the departmental 121 process.Implemented a talent management process that allowed for the recording of performance and competence reviews and the identification of succession planning. Roll out to all 740 employees and managers ensuring consistency of approach and best fit to the organisation. Increasing completion rates of appraisals from 23% to 95%.Implemented specific induction processes for the operational units within the organisation to accommodate increased staffing levels of 200% and 8% turnover. Budgetary responsibility for all training and development with forecast and spending over the last two years achieving a positive saving year on year of 15%.Designed a competency library for the whole organisation that aligned the values and behaviours required. For each role and department. Implemented the competencies into all review processes, recruitment and promotion criteria. Implemented a programme of development for the IT department to cover all relevant skills and qualifications, Microsoft & specialist areas. Agreed budgetary requirements and secured a 35% discount against retail pricing.Designed and delivered recruitment assessment centres across the business that has seen an increase in ‘right first time’ recruitment in to the growing business. Show less

Clients included: British Gas, npower, Connaught, Egg plc, Prudential, Lloyds TSB, Bass Brewers, Blue Arrow, Manpower, National Learning and Skills Councils (LSC), Financial Sector Skills Council (FSSC linked to FSA); Responsible for the identification, design, delivery and evaluation of all Professional Development programmes across client sites; including Management, Learning & Development and Human ResourcesImplemented a programme of Trainer Development Centres for a Blue Chip… Show more Clients included: British Gas, npower, Connaught, Egg plc, Prudential, Lloyds TSB, Bass Brewers, Blue Arrow, Manpower, National Learning and Skills Councils (LSC), Financial Sector Skills Council (FSSC linked to FSA); Responsible for the identification, design, delivery and evaluation of all Professional Development programmes across client sites; including Management, Learning & Development and Human ResourcesImplemented a programme of Trainer Development Centres for a Blue Chip Organisation to access the delivery capability of over 200 employees involved in the Learning & Development team, resulting in the identification, design and implementation of a core development programme for all Trainers within the organisationIdentified, designed and delivered a senior management skills programme that impacted on the planning and implementation of a new IT solution. 95% of Senior Managers attended and upon evaluation both the management team and employees stated that the change process had been well planned and communicated utilising the models suggested in the developmentThe design and implementation of Management Development accreditation with both the Chartered Management Institute and Institute of Leadership & Management. Gaining and maintaining accredited status for all awards from Team Leading (Level 2) to Strategic Management (Level 5)Line management of Professional Development Team including recruitment, selection and on-going personal and professional development Show less

Responsible for the identification, design, delivery and evaluation of all Professional Development programmes across client sites; including Management, Learning & Development and Human Resources (Utilities, Telecoms, & Financial Services) Designed & implemented a programme of Trainer Development Centres for a Blue Chip Organisation to access the delivery capability of over 200 employees involved in the Learning & Development team. (Utilities) Identified, designed and delivered a… Show more Responsible for the identification, design, delivery and evaluation of all Professional Development programmes across client sites; including Management, Learning & Development and Human Resources (Utilities, Telecoms, & Financial Services) Designed & implemented a programme of Trainer Development Centres for a Blue Chip Organisation to access the delivery capability of over 200 employees involved in the Learning & Development team. (Utilities) Identified, designed and delivered a senior management skills programme that impacted on the planning and implementation of a new IT solution. 95% of Senior Managers attended (Financial Services) The design and implementation of Management Development accreditation with both the Chartered Management Institute and Institute of Leadership & Management. Gaining and maintaining accredited status for all awards Designed and implemented a competency based structure across a UK wide organisation (circa 700 employees). Managed the programme from inception to roll out. In the first 12 months of implementation the programme achieved a 92% completion rate and identified skills deficits across the business that were addressed by a mix of skills and technical training alongside coaching (Recruitment) Show less

Responsible for all Training Programmes delivered by Harris Associates, including Corporate, Open, Government funded and European Social Funded programmes. Designed and implemented competency and development infrastructures and frameworks.Line Managed a training team, of 40 across the UK including recruitment, selection, induction and on-going development and liaison with all awarding bodies and clientsManaged all training material design and content for all training programmes… Show more Responsible for all Training Programmes delivered by Harris Associates, including Corporate, Open, Government funded and European Social Funded programmes. Designed and implemented competency and development infrastructures and frameworks.Line Managed a training team, of 40 across the UK including recruitment, selection, induction and on-going development and liaison with all awarding bodies and clientsManaged all training material design and content for all training programmes. Project managed all management NVQ frameworks implemented with corporate clients.Accredited NVQ Assessor for Management, Using Information Technology, Learning & Development, Personnel and Customer Service.Manager - Management Development Show less

Responsible for all Management Development Programmes delivered by Harris Associates, including Corporate, Open, Government funded and European Social Funded programmes.Designed and delivered accredited and non-accredited programmes, ensuring that client needs and awarding body requirements were met.Project Managed and implemented all relevant NVQ frameworks with corporate clients.

Worked with varying clients from 'blue chip' financial institutions to regional Chambers of Commerce and Training and Enterprise Councils.Designed and delivered Management and Director Assessment Centres used for recruitment and development purposes.Designed and delivered Change Management workshops covering key areas relevant to businesses e.g. Empowerment, Project Management, Interpersonal understanding.Designed and delivered Institute of Management, Certificate in Management… Show more Worked with varying clients from 'blue chip' financial institutions to regional Chambers of Commerce and Training and Enterprise Councils.Designed and delivered Management and Director Assessment Centres used for recruitment and development purposes.Designed and delivered Change Management workshops covering key areas relevant to businesses e.g. Empowerment, Project Management, Interpersonal understanding.Designed and delivered Institute of Management, Certificate in Management Qualification, including the writing of Pre-course Readers, Workshops and Assignments. Including One to One mentoring across corporate clients. Show less

Birmingham, United Kingdom

Managed the scheduling and planning of the Induction training of 250 staff in 18 months.Wrote specific training events from one-hour sessions to week long courses, including Development planning and Call Monitoring workshops, delivered to 25 people managers.Implemented a Training Plan for the centre with 95% success rate for completion of balanced business scorecard.Designed and implemented assessment centres to recruit Team Managers for the call centre.

Training Manager Customer Telephone Centre 1997 – 1999 Learning and Development Consultant 1995 - 1997 Credit Management 1995 Administration 1993 - 1995 Customer Service Team Leader 1991 - 1993 Customer Service Officer 1988 - 1991